TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


CX

Mahesh Shah

How to Up Your Game When it Comes to Engaging with Consumers Online – Mahesh Shah, CDK Global

- June 11, 2020
On today’s show, we’re so pleased to welcome back Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global. In this segment, Jim and Mahesh discuss what CDK is doing...
Sales & Marketing Auto News
loyalty marketing program

Making the Commitment to Provide a Top-Tier Customer Experience

- June 11, 2020
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought on by COVID-19. Did you enjoy this...
Shows Auto News
Shep Hyken

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

- May 22, 2020
We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep discuss how the customer experience fits...
Sales & Marketing Auto News
Autotrader

Ease Your Customers’ Concerns By Answering These 5 Questions – Brian Moody, Autotrader

- May 18, 2020
On today’s show, we’re so pleased to welcome back Brian Moody, Executive Editor at Autotrader. In this segment, Jim and Brian discuss how to put customers' fears at ease while...
Sales & Marketing Auto News
Joey Coleman

What’s the Best Approach When Communicating with Your Clients During This Pandemic? – Joey Coleman, Customer Experience Expert

- April 23, 2020
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony, a customer experience branding firm. In...
Sales & Marketing Auto News
Jeanne Bliss

6 Ways to Build Trust Among Your Customers and Employees During COVID-19 – Jeanne Bliss, Customer Bliss

- April 20, 2020
  As part of our continuing coverage of the Coronavirus, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer...
Sales & Marketing Auto News
Shep Hyken

What Dealers Can Do Right Now to Support and Retain Their Customer Base – Shep Hyken, NYT Best-Selling Author

- April 8, 2020
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of The Cult of the...
Sales & Marketing Auto News
CDK Global

The Many Ways CDK Global is Supporting Their Customers Through COVID-19 – John Hickey, EVP

- April 2, 2020
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back John Hickey, Executive Vice President of North America Customer Experience for CDK Global. In this segment, John and...
Sales & Marketing Auto News
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

- March 30, 2020
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year in a row but warned that...
Sales & Marketing Daily Automotive News
service

Ways to Convert on the Walkaround in the Service Drive

- March 17, 2020
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re...
Fixed-Ops Auto News

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CBT News
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