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LivePerson Automotive

How Angela Krause Family Ford Improved Their Customer Experience and Enhanced...

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In this segment, CBT's Jim Fitzpatrick sits down with Darin Wade, dealer partner, and GM at Angela Krause Family Ford. The pair discuss consumer...
digital retailing

Avoid These Digital Retailing Mishaps to Improve Your Dealership’s Customer...

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 CBT News sat down with Pete MacInnis, Founder, and CEO of eLEND Solutions to discuss how using basic payment estimator or calculator tools can have an unintended negative impact on your customer experience and your reputation in regards to digital retailing. Digital retailing can be extremely helpful to dealerships who are looking to improve […]
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Joseph Michelli

Avoid These 5 Outdated Practices to Gain Your Customer’s Trust...

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Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there are many strategies out there to help you build a great customer experience, there might also be negative habits going on, that you don’t even realize. On today’s show, we welcome […]
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How Your Dealership Can Use AI to Personalize the Consumer...

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With a tremendous amount of information right at their fingertips, car buyers are doing more research than ever, and they expect dealers to keep up as well. But when customers walk into a store, they often know more about the dealership than the dealership knows about them. Here to tell us how VinSolutions is investing […]
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lyft

How the Integration Between Lyft and Xtime Can Benefit Your...

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Cox Automotive just announced plans to integrate Lyft’s ride-sharing service with their service experience platform, Xtime. This partnership will elevate an area of business becoming increasingly important to dealers as service revenue now accounts for 49 percent of dealership profits, according to NADA researchers. Here to tell us what this integration means for dealers and consumers is Matt […]
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Joseph Michelli

Increase Consumer Loyalty at Your Dealership with These 4 Customer...

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On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a worthwhile customer service strategy. VIDEO TRANSCRIPT: Joseph Michelli: Hey Jim, it’s great to be back with you, thanks. Jim Fitzpatrick: Sure. So you recently had a blog post that we’d like […]
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Jeff Shore

Cultivate a Better Relationship with Your Customers Using These Strategies...

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The sales process can be challenging at times, but when done right, a good salesperson can predict their customer’s next move. Having the right product on hand for the consumer is only half the battle. Joining Jim today is Jeff Shore, award-winning sales trainer and keynote speaker, to discuss psychology-based sales training and how to […]
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Consumers

How Digital Contracting Helps Deliver a Seamless Customer Experience –...

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During The NADA show this year CBT News was able to have a great interview with Jason Barrie, Vice President and General Manager at Dealertrack. We discuss his thoughts on consumers buying trends, dealership online visibility and what dealerships can do better to deliver a seamless customer experience. Jason explains to our own Jim Fitzpatrick how […]
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Improve CX and Create a Competitive Advantage – Scott Miller,...

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In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott’s upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge: How to Build Loyalty, Improve CX, and Create a Competitive Advantage”. Here are the questions Joe asked Scott: What is the big pivot that is happening in the car-buying space? How […]
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