TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


CX

success customer experience

Areas of opportunity for auto dealers to increase their personal and business development

- January 25, 2021
Welcome to another edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales tool used to help dealers sell more...
Mind Your Own Business Headlines

10 retail predictions all business owners should prepare for – Shep Hyken

- January 25, 2021
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes several popular business books including "The...
Management & Leadership Featured

How to become more profitable in the F&I office with virtual services – Scott Gunnell & Mike Casey, JM&A

- January 14, 2021
Today on CBT News, anchor Jim Fitzpatrick is joined by Scott Gunnell, group vice president of business strategy at JM&A Group, and Mike Casey, group vice president of sales. As leaders...
F&I Featured
lessons

4 common lessons dealers and business owners learned in 2020 – Joseph Michelli, Stronger Through Adversity

- December 24, 2020
Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show to look back on the lessons...
Sales & Marketing Featured
success customer experience

How dealers can improve their sales by connecting with the heart and mind of the customer

- December 7, 2020
Welcome to the first edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales tool used to help dealers sell...
Mind Your Own Business Headlines
service appointments

6 strategies to help your fixed-ops dept. sell more service appointments – Don Reed

- November 23, 2020
In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are going in-depth on how to increase...
Fixed-Ops Featured
one-price selling

The biggest advantage for dealers who use one-price selling – Mark Rikess

- November 3, 2020
As dealers continue to navigate the COVID-19 pandemic and digital retailing, more are finding than an easy, frictionless experience for the consumer is the way to go. On today’s show,...
Sales & Marketing Auto News

How the customer experience is different in a COVID-19 world

- October 20, 2020
Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them to purchase, or even test drive...
Sales & Marketing Auto News
customer

Report shows that 86% of brands aren’t benefiting by tracking CX

- October 1, 2020
According to InMoment, top brands are wasting billions on customer experience programs that are failing. In 2019, data strategy and insights leaders at Forrester Research determined that 86% of brands...
Sales & Marketing Auto News
Andrew Gardner

How to ensure your dealership’s customer experience and buying journey sync up – Andrew Gardner

- September 14, 2020
As the retail automotive industry shifts to increased online sales, the customer experience is also shifting. So what does this mean for your operation? What can you do to stay...
Sales & Marketing Auto News

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CBT News
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