TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


customer service

newscast

Daily Newscast: Grant Cardone: How to handle a bully negotiator | How to figure out what buyers want and when they want it | Ford’s top designer on winning over today’s female buyer

- April 4, 2017
  On Today's Newscast for Tuesday April 4, 2017: Is your dealership connecting with online buyers the right way? When it comes to figuring out what buyers want and when they want it,...
Daily Newscast

Grubbs Automotive Group on using technology to bring buyers to your website

- March 29, 2017
Having so many tools for the automotive space can often be confusing, especially if those tools distract your salespeople away from providing your customers with an awesome customer service experience....
Management & Leadership Sales & Marketing
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

- March 23, 2017
  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Sales & Marketing Fixed-Ops
Cox Automotive

What does it mean to be successful with retail customers? Interview with Cox Automotive’s Stephen Smith

- March 20, 2017
The auto retail environment today is the most competitive it has ever been. The pressure for dealers to add value to the customer experience is immense. According to Stephen Smith,...
Sales & Marketing Auto News
difficult people

10 ways smart people handle difficult people

- March 20, 2017
In the retail automotive industry we are faced with difficult people on a regular basis. Some are unaware of the negative impact that they have on those around them, and...
Sales & Marketing Auto News
Mary Barra

Daily Newscast: Mary Barra on making vehicles more affordable, remaining focused with your digital marketing and handling difficult people

- March 20, 2017
In today’s CBT Newscast for Monday March 20, 2017: What does it mean to be successful with retail customers? Interview with Stephen Smith from Cox Automotive The auto retail environment today is the...
Sales & Marketing Daily Automotive News
CBT News Placeholder

Do’s and don’ts of customer surveys

- February 14, 2017
Customer-survey feedback can tell dealers what they are doing right and wrong and even whether a salesperson during a demo drive took a woman car shopper to an empty parking...
Sales & Marketing Auto News
David Lewis

David Lewis: How to successfully help your customers

- January 30, 2017
David explains why customers often come to the dealership with a combative or defensive demeanor, and what you can do to overcome it.
Shows

Interview with Conference Speaker David Kain

- December 20, 2016
Joe Gumm sat down with David Kain, Expert Automotive Trainer to chat about his breakout session at the 2017 CBT Automotive Conference. David will host a DealerTalks Session titled: Create a...
Sales & Marketing Auto News

How to increase your profits?

- November 16, 2016
Mark hosts Andy Church, CEO of ASE Americas, on what tips dealers need to follow to improve their culture, improve their customer service and ultimately improve their profits.
Shows


Latest Articles
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White House revises metals tariffs, Stellantis eyes Canada EVs with Leapmotor, NHTSA considers ban on faulty Chinese airbags

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Legal battles reshape car sales
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California’s War on Classic Cars Just Hit a Wall—Thanks to Jay Leno
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California’s war on classic cars just hit a wall– Thanks to Jay Leno


CBT News
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