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How Your Service Advisors Can Build Better Relationships and Gain Customer...

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CBT News‘ own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some of the best ways your service advisors can build better relationships with their customers and gain their loyalty for good. Dealerships today are extremely focused on customer surveys and customer experiences, […]
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employees

Keeping Great Employees Engaged

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For any company, losing employees you like can be hard to deal with in and of itself, but losing those who are high producers and great contributors to your success can seem almost devastating at times. This is especially true if they have been with you for a while and much of what they do […]
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loyalty

Are you winning the loyalty battle?

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It’s a competitive market out there… One that we haven’t seen in a long time. That means the loyalty aspect of the car buying process is critical, especially when your dealership is vying for a share of what’s being called by some, a “flattening market.” Jim sat down with Steve Had, VP of Sales and […]
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customer relationships

Four Ways To Build Lasting Customer Relationships

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Entrepreneurs can be a bit like Casanova: always romancing new customers, and sometimes going to complicated and intricate lengths to draw them in. But that’s what entrepreneurs are supposed to do, right? Well, sort of. Creating new relationships with customers can help a business grow, but maintaining and building on the bonds you already have […]
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newscast

Should there be concern over subprime loans? | Four Ways To...

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On today’s CBT Newscast for Monday, June 5th, 2017: Should there be concern over subprime loans? Scott Adams, President of Adams Automotive Group in Kansas City, told CNBC’s Power Lunch that he’s not really seeing a concern at all. In fact, he figures the market is fairly healthy. Watch Now Four Ways To Build Lasting […]
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