How to take control of your data and generate value for your customers
2021 reaffirmed that the strength of the local car dealer is the winning model. Now, in 2022, it's time for car dealers to take control of their data, their customer...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Customer Experience
5 key areas car dealers can optimize to create superior customer journeys
Car shoppers today don't evaluate parts of the journey, they evaluate the sum of the journey, and how frictionless their path to the transaction is. On this edition of Inside...
How to utilize your dealership’s service BDC for maximum success
How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to...
How car dealers can gain a competitive edge in the turbulent used car market
Welcome to another edition of Inside Automotive with Jim Fitzpatrick. Car dealerships tackled some major headwinds in 2021 as supply chain shortages put the brakes on new car production. Car...
Where is digital retailing headed in 2022 and how can car dealers prepare? – Aaron Bickart | EVP at OfferLogix
We’ve seen tremendous changes as well as innovation in the automotive industry throughout the past year, so what’s in store for 2022? Today on Inside Automotive, we're pleased to welcome...
4 expert strategies for winning the service wars
Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the taking. But only if your service...
Create an online concierge experience for your customers
Let’s talk customer experience for a moment. Your customers have access to many dealerships and brands when making their next buying decision. What are you actively doing to create a...
Maximize revenue in the collision center with lean production practices
Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest...
Attracting customers with no car deals in sight
Even though many consumers have been back in the market for a new or used car, there continues to be a lack of available discounts and deals for shoppers. The...
Insignia Group’s James Brooks shares how dealers can increase their bottom line
How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source, you may be missing out on...
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