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Vroom customers highly unsatisfied with retailing experience

Online automotive retailer Vroom is facing scrutiny from thousands of customers who are unsatisfied with the company’s business practices, and legal action has now...

What is ‘proactive service’ and why it is important for your...

Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
customer complaints

How to Avoid 5 Common Customer Complaints

No one’s perfect. No matter how well you run your dealership, there likely will be some customer complaints. That said, just because you’re bound...

When Little Complaints Become Big Problems

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...