Conventionally, a vehicle sale kicks off with a lead, which ideally transitions into a deal. This may seem straightforward, but in reality, it's far from it. The pursuit of most...
Automotive dealerships must prioritize upgrading their electric infrastructure to support the anticipated increase in electric vehicle (EV) sales, projected to reach 2.5 million per year in 2028. The U.S. federal...
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s not a surprise, therefore, that CX...
In today's world of instant connectivity, the lines between physical dealerships and digital spaces, for leads and sales, are increasingly blurred. And for the last few years, dealers have been...
Online used car retailer Vroom is shutting down its digital retail business following a struggle to raise funds in an increasingly competitive environment. Joining us today on CBT Now to...
Shawn Fain, President of the United Auto Workers (UAW), called for the government to ensure pension security for workers if corporations don't pay won't for them.
The comments were made at...
HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer....
ATLANTA, Georgia (January 22, 2023) — CBT News, the auto dealer community’s No. 1 resource for industry insights and news coverage, is excited to announce it will be broadcasting live...
For years, dealers have dealt with inefficiencies in their sales process, including bottlenecks in the sales department, consumer expectations, and information overload. Our guest today knows these problems all too...
In a dealership, effective communication between departments is crucial for success. However, communication silos can impede collaboration and hinder productivity. By breaking down these barriers, dealerships can foster innovation, improve...