Tag: CBT News

Ryan Cole is an accomplished professional currently serving as Executive Manager at Cole Chevrolet in his hometown of Pocatello, Idaho. With a decade of...

Conventionally, a vehicle sale kicks off with a lead, which ideally transitions into a deal. This may seem straightforward, but in reality, it's far...

Automotive dealerships must prioritize upgrading their electric infrastructure to support the anticipated increase in electric vehicle (EV) sales, projected to reach 2.5 million per...

Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...

In today's world of instant connectivity, the lines between physical dealerships and digital spaces, for leads and sales, are increasingly blurred. And for the...

Online used car retailer Vroom is shutting down its digital retail business following a struggle to raise funds in an increasingly competitive environment. Joining...

Shawn Fain, President of the United Auto Workers (UAW), called for the government to ensure pension security for workers if corporations don't pay won't...

HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring...

ATLANTA, Georgia (January 22, 2023) — CBT News, the auto dealer community’s No. 1 resource for industry insights and news coverage, is excited to...

For years, dealers have dealt with inefficiencies in their sales process, including bottlenecks in the sales department, consumer expectations, and information overload. Our guest...