Sunday, November 29, 2020
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business development

Changing Your Dealership’s Approach to Business Development

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For the first time since California’s shelter-in-place order back in March, automotive retail expert David Kain is back on the road visiting and consulting Joe Cooper Auto Group through the Coronavirus recovery. What’s interesting about the pandemic experience is that it is regionalized. In Oklahoma, where Joe Cooper Auto Group is located, the virus count […]
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O'Regan's Auto

The Importance O’Regan’s Auto Group is Placing on Digital Retailing Tools...

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As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back David Kain, President of Kain Automotive, and host of Kain & Company right here on CBT. He is joined by Scott Dexter, Business Development Manager at O’Regan’s Automotive Group. Did you enjoy this interview? Please share your thoughts, comments or questions […]
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Sarah Vantine

How Scott Clark Auto Group Continues to Serve Customers Despite COVID-19...

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As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Sarah Vantine, Business Development Director at Scott Clark Auto Group. In this segment, Sarah and Jim discuss offering remote services and how dealers should communicate with customers . Did you enjoy this interview? Please share your thoughts, comments or questions regarding this […]
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social selling

Social Selling: You Can Post, But You Can’t Hide!

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We teach the concept of the Business Development Dealership as a method of helping our dealership clients achieve broad scale business growth by leveraging the relationships of every employee. When I was managing a dealership, an office manager shared an insight with me that I carry with me everyday: she told her entire team that […]
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salespeople

Rewarding Salespeople Who Cultivate Referrals

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As a manager, do you like seeing your salespeople standing around on the showroom floor? I’m thinking the overwhelming majority of you hate seeing this, yet you still have it. Wouldn’t you rather see your salespeople taking calls and generating business for you? How can you make this a reality and create a culture of […]
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business development

Creating a Business Development Culture

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On this week’s episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout the dealership.
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BDC

Revitalize Your BDC in 2019 with These Proven Techniques – David...

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As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for 2019. If you’re brainstorming new standards for your dealership’s BDC and sales training efforts, then our next guest has some advice you don’t want to miss. On today’s show, Jim speaks […]
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accountability

Accountability Between Your Dealership Team and Management

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On this week’s episode of Kain & Co., David invites his daughter Jessica on to discuss a presentation she gave recently on the right and wrong ways to handle accountability at your dealership.  
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brand values

Benefits of a Customer’s Seal of Approval

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Your Brand Values set you apart from the competition. Often brand values are intricately intertwined with marketing and business development strategies. Brand values are intangible promises made tangible through recognizable proven signs for providing value-added service! There’s no fake it ‘till you make it! A brand value commitment assures customers of consistent performance and trust. […]
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Is your dealership connecting with online buyers the right way?

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  When it comes to figuring out what buyers want and when they want it, it may be difficult to decide how to use your data. We caught up with Jeff Garris, Director of Business Development at Mercedes-Benz of Buckhead, to find out what his dealership is doing.
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