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dual agency

Surprising Benefits of a Dual Agency Sale

Dual agency sales often get a bad rap. Business owners enter into a dual agency transaction, only to find out the agent is fighting...
customer

With Today’s Informed Customer, Do You Still Have Game?

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Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...
team

Monday Morning Quarterbacking: How to Build a Champion Team

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Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right....
sales meetings

Making Sales Meetings Productive

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As all of us in the car business know, there are sales meetings and then there are “sales meetings.” When it comes to the...
dream team

The Importance of a Dream Team Concept

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 On today's episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you...
phone

Don’t Let Bad Phone Habits Disconnect Your Customers

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It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the...
future

Tech Trends that Signal the Future of Automotive Retail

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It was just 134 years ago in Mannheim that Karl Benz built the first automobile. Designs and manufacturing slowly morphed over the following century...
generation z

Study Shows that Younger Millennials and Generation Z Car Buyers Still...

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If you thought everyone classified as either a millennial or Generation Z wanted to buy everything online, then you are mistaken. A new study...

Closing The Sale

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You have to be ‘The Hammer’ to be a good closer. You have to be a ‘natural’ to be a good closer. Only a few people...
Negotiation

How to Get Your Customer to Open Up

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The main focus during the in-store shopping experience should be on the customer, not the car. Jonathan Dawson shares how you can do that...