Thursday, September 16, 2021
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Customer Connections

Tracking How Dealerships and Customers Connect

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Shawn Rajabi, and Louis Towry, of Total Customer Connect, took time at the NADA Show to join CBT News for a discussion about the...
Car Subscription

Car Subscription Service, Is It Worth it?

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BMW will begin its first analysis of vehicle subscription services beginning next week. This new subscription program —called  “Access ” will use a Sonic Automotive store in Nashville as its pilot dealership starting April 2nd, 2018; however, there currently is no comment available from the BMW spokesperson informant regarding the actual location or timeline for this […]
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Pete MacInnis, eLend Solutions- The Biggest Issues of Car Buying

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From "it takes too long," to "there is a lack of transparency," or consumers just want to process everything online, there is a shift...
Youtube director tool

If a Picture is Worth a Thousand Words, How Much...

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 If a picture is worth a thousand words, think about how valuable a video is with the YouTube Director Tool? According to David Kain, it’s worth a lot. VIDEO TRANSCRIPT: If a picture tells a story, and it’s worth a thousand words, what must a video do? So, a video really provides you an […]
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F&I

Look Back in The Rear View to Illuminate What’s Ahead

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This past year has been a rollercoaster for the auto retail industry. We saw an end to the U.S. auto industry’s unprecedented seven-year sales streak, and entered a new post-sales peak era. However, the drop in sales in 2017 doesn’t paint the full picture for the future of the auto retail industry. While there’s no […]
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Edmunds

How certain aspects of 2017 auto retail will rollover into...

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  A few days ago, numbers for the final month of 2017 came out. The seasonally adjusted annualized sales rate for dealerships across the U.S. was 17.2 million, according to Edmunds. It’s the third straight year we have topped 17 million units, the fourth best sales ever in the U.S., and just the fifth time […]
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auto retail

The Personalized Customer Buying Experience in 2018

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Joe Gumm speaks with David Kain the Host of Kain & Co. about the personalized customer experience and changes to come in 2018 in one-to-one customer engagement in the auto retail industry. What are some of the changes dealers should make when it comes to having a well-rounded customer buying experience? “Well, I think going […]
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Bitcoin

Should Your Dealership Prepare to Accept Bitcoin in 2018

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Currency has rapidly evolved over the years. From coins to cash, and then cash to plastic consumers have a variety of ways they can pay. Now, consumers finally have access to a currency that is made of nothing but invisible code. Bitcoins are virtual currency that is exchanged digitally. There are no middlemen or banks […]
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auto retail

Rory Vaden: The Key to Success in Auto Retail

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Jim Fitzpatrick discusses the key to success in auto retail with New York Time’s Bestselling Author Rory Vaden of Take The Stairs: 7 Steps to Achieving Success and Co-Founder, Southwestern Consulting. Discipline is a Habit You are in a unique position working with fortune 500 companies and medium-sized companies around the world. From your perspective, […]
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auto retail

Ron Frey: Why auto retail can do better

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According to GasBuddy.com, the average gas nationally is still around $2.55 a gallon. Consumer spending ended the third quarter strong and U.S. stocks are closing at record highs. Although September was a good month for auto retail, according to Ron Frey, Chief Strategy Officer with CDK Global, we can do better going forward.
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