TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
How dealers can optimize service, technicians, and customer experience – Dave Rogers | Piazza Auto Group
On this episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, shares strategies for dealerships to succeed amid a technician shortage. Rogers details how tactics such...
Preparing future auto technicians starts in the classroom — Brion Stapp & Joe McBreen
Finding and keeping skilled technicians has been a persistent challenge for dealers nationwide. One Colorado school district is tackling the problem by giving students a hands-on, paid opportunity to work...
How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino
With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...
Tully Williams’ playbook for driving high customer retention in service
The Niello Company retains more than 70% of its service customers returning. On today's episode of Service Drive, Niello's Fixed Ops Director, Tully Williams, details how culture, process, and pricing...
Peter Cooper on winning customer loyalty in the service drive
Maximizing customer loyalty starts the moment a car pulls into the service bay. On today's episode of Service Drive, Peter Cooper, president and CEO of Lexus of Lehigh Valley, shares...
John Frazier on the real issues behind the service technician shortage
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an "inconvenience," vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t...
Dave Foy unpacks why first impressions in service departments matter
When it comes to first impressions, there is only one chance to get it right. As more customers keep their vehicles longer and require increased maintenance, the service department is...
