TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
John Frazier on the real issues behind the service technician shortage
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an "inconvenience," vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t...
Dave Foy unpacks why first impressions in service departments matter
When it comes to first impressions, there is only one chance to get it right. As more customers keep their vehicles longer and require increased maintenance, the service department is...
New Jersey law ensures fair pay for dealer recall and warranty work – Laura Perrotta | NJ CAR
New Jersey Governor Phil Murphy recently signed a new law aimed at ensuring that dealers and technicians receive fair compensation for recall and warranty work. On the latest episode of...
Why service advisors must shift from order takers to trusted advisors – John Fairchild | Fairchild Automotive Solutions
On the latest episode of the Service Drive, John Fairchild, president of Fairchild Automotive Solutions and a high-performance fixed ops coach, says service advisors must move beyond simply taking orders...
Jeff Cowan on building top-tier fixed ops teams and customer loyalty
Fixed operations in dealerships are at a crossroads, and success comes down to one thing: people. In today's episode of Service Drive, keynote speaker, trainer, author, and President of Pro...
How Curtis Gardner boosts service transparency using video and social media
Technicians are becoming the new face of dealerships, and transparency is changing how customers view service. In today's episode of Service Drive, Curtis Gardner, Audi master technician, shares how he...
Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
