TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive

John Fairchild shares four pillars for fixed-ops success in 2026, focusing on management, coaching, accountability, and execution.

The four pillars for service success in 2026 — John Fairchild | Fairchild Automotive Solutions

Fixed-ops remains one of the most powerful levers for dealership profitability and customer loyalty in 2026. On today's episode of Service Drive, John Fairchild, president of Fairchild Automotive Solutions and high-performance fixed-ops coach, outlines the operational priorities that leaders must focus on to drive measurable results this year. Most dealerships don’t lack knowledge: they struggle with execution. The key to success lies in operational discipline: ensuring the fundamentals are consistently delivered...
Kingrey

How fixed ops can skyrocket profits for dealerships in 2026 – Shon Kingrey | Kayser Automotive Group

- January 5, 2026
As we head into 2026, the variable market is becoming increasingly unpredictable, which means fixed ops will play an even bigger role in dealership performance. Joining us on the latest...
Evelyn Cardenas of CFADA details the program training and placing auto technicians to meet growing dealership service needs.

Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage

- December 29, 2025
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
service departments, Don Andres

Don Andres shares strategies to help service departments grow in 2026

- December 22, 2025
With 2025 rapidly coming to a close, it is time for service leaders to reflect on recent wins, identify gaps, and reset strategies for the year ahead. On today's episode...
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
Jeff Cowan, technicians

How service departments can attract and retain top technicians – Jeff Cowan

- December 8, 2025
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Boost service and parts profits with Lee Harkins’ strategies on productivity, inventory, and customer pay in dealership fixed ops.

Lee Harkins shares profit-boosting strategies for service departments

- December 1, 2025
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...
Chadwick, fixed ops

Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops

- November 24, 2025
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Todd Katcher, digital leaderboards, Digital Dealership System

Digital leaderboards simplify reporting and drive accountability — Todd Katcher | Digital Dealership System

- November 17, 2025
Dealerships spend hours every week generating reports that show what already happened, leaving little time to improve performance today. Todd Katcher, chief product officer at Digital Dealership System, joins Jim...

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