TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Lee Harkins shares profit-boosting strategies for service departments
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...
Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Digital leaderboards simplify reporting and drive accountability — Todd Katcher | Digital Dealership System
Dealerships spend hours every week generating reports that show what already happened, leaving little time to improve performance today. Todd Katcher, chief product officer at Digital Dealership System, joins Jim...
How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs
Mobile service is one of the fastest-growing opportunities in fixed ops. On today's episode of Service Drive, Bozard Ford Lincoln's Remote Operations Director, Jeremy Stephens, shares how his team completed more...
How dealers can optimize service, technicians, and customer experience – Dave Rogers | Piazza Auto Group
On this episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, shares strategies for dealerships to succeed amid a technician shortage. Rogers details how tactics such...
Preparing future auto technicians starts in the classroom — Brion Stapp & Joe McBreen
Finding and keeping skilled technicians has been a persistent challenge for dealers nationwide. One Colorado school district is tackling the problem by giving students a hands-on, paid opportunity to work...
How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino
With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...
