Servicing Millennials
Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital lifestyle. BY RICH HOLLAND
Dealership and fixed...
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
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Holograms: Coming to a Dealership Near You?
Will holographic technology make the tablet – or even the F&I manager – obsolete? BY GEORGE ANGUS
Americans love technology. That’s a fact. And staying abreast of new technology has become...
Inbound call solutions crucial for service with Patrick Kelly, President of AutoLoop
Patrick Kelly, President of AutoLoop, says customers want instant response. The importance of answering a phone call is crucial for scheduling appointments, but most service departments are busy helping customers....
New Technology Drives F&I Profits
Helping dealers better determine how they continue to grow and strengthen their businesses in the future will be more important than ever as changing demographics drive shifts in the automotive...
Solutions to Progress Barriers With Transparency In F&I
21st Century thinking and embracing a new era of transparency in F&I department will bring about a positive change in the auto industry. BY REBECCA CHERNECK
Pet peeves. We’ve all got ‘em....
Continuing the Legacy
Lessons learned from her late father, Sam Swope, have primed Patti Swope to take the auto group to new heights. BY CAROL WHITE
Sam Swope was known in his community and...
Selling in the zone
BY CHRIS SARANCENO
Recently, I came across some old notes I took at a Half-A-Car training meeting about 12 years ago. The notes were centered on being focused and prepared to...
The Myths of Writing Service, Part 2
Don’t let myths about writing service keep your fixed operations from achieving great success. BY JEFF COWAN
You may remember from my article last month, myths can be very dangerous things....
Jeff Cowan discusses the mentality needed to hire and retain a winning service team
Just before the NADA convention, the Third Annual "Best Training Day Ever" took place in San Francisco that brought together hundreds of industry professionals for a day of insight unlike...
Using Customer-Centric Websites to Boost Sales
Forward-thinking dealers will utilize improved technologies to turn website visits into increased sales. BY DENNIS GALBRAITH AND GINO CIPPERONI
Dealers hear a great deal about new technology, but the issue that...
