TSLA385.190-13.31%
GM92.4304.09%
F12.6700.36%
RIVN14.0600.77%
CYD21.510-0.68%
HMC35.2201.23%
TM199.4606.46%
CVNA77.5506.27%
PAG212.3000.09%
LAD315.64016.87%
AN183.4704.96%
GPI272.8107.8%
ABG208.88011.11%
SAH64.0503.37%
TSLA385.190-13.31%
GM92.4304.09%
F12.6700.36%
RIVN14.0600.77%
CYD21.510-0.68%
HMC35.2201.23%
TM199.4606.46%
CVNA77.5506.27%
PAG212.3000.09%
LAD315.64016.87%
AN183.4704.96%
GPI272.8107.8%
ABG208.88011.11%
SAH64.0503.37%
TSLA385.190-13.31%
GM92.4304.09%
F12.6700.36%
RIVN14.0600.77%
CYD21.510-0.68%
HMC35.2201.23%
TM199.4606.46%
CVNA77.5506.27%
PAG212.3000.09%
LAD315.64016.87%
AN183.4704.96%
GPI272.8107.8%
ABG208.88011.11%
SAH64.0503.37%


The Sales & Marketing category delivers actionable insights and strategic guidance for dealership professionals focused on boosting revenue and customer engagement. From lead generation and CRM strategies to advertising trends, digital retailing, branding, and showroom performance, explore the tools and tactics that drive sales growth and marketing success in today’s competitive automotive landscape.

Sales & Marketing

In this article we discuss how to turn difficult car sales situations into opportunities for both the customer and the dealership.
Sales & Marketing

Why ‘bad news’ doesn’t exist in car sales

- June 28, 2023
Car salespe­ople tackle various challenge­s every day, ranging from customer he­sitancy to financial hurdles. Although these type­s of tough conversations are a common aspect of the­ job, it's worth wondering...
Glenn Pasch joins Inside Automotive to discuss new digital marketing and customer data collection tools for dealers.
Sales & Marketing

Emerging trends in digital marketing and data collection for dealers — Glenn Pasch | PCG Digital

- June 26, 2023
Customer data and digital marketing are crucial tools for running a profitable dealership. On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Glenn Pasch, the CEO of PCG...
Matt Wahnon joins Inside Automotive to discuss changing customer service trends in the post-pandemic car business landscape.
Sales & Marketing

Different shoppers mean different customer service practices — Matt Wahnon | Ocean Cadillac

- June 26, 2023
Today's car buyers are increasingly diverse and complex, which means dealers must constantly refine their customer service practices. On this episode of Inside Automotive, host Jim Fitzpatrick heads to Ocean...
Sales & Marketing

Q&A with ACV’s Randy Barone: How to perfect your dealership’s wholesale strategy

- June 21, 2023
In today's dynamic wholesale market, dealers are challenged with navigating historically high used car prices and fluctuating inventory within a digital environment. To stay competitive, dealers must prioritize effective inventory...
With some forethought and customer insight, ethical upselling can be used to reinforce trust and confidence in the dealership.
Sales & Marketing

Upselling with integrity: building trust and value for long-term customer loyalty

- June 20, 2023
Upselling is a crucial strategy for improving the bottom line of every deal, but how sales staff approach this essential task can make all the difference now and down the...
Customers are ready for digital retailing experiences, partly due to the disruption by COVID-19 and technological advancements.
Sales & Marketing

Virtual tours and contactless delivery: how to embrace digital retailing

- June 16, 2023
COVID-19 changed everything, including how we shop. As a result, many industries have had to embrace online shopping. According to the National Library for Medicine, global retail e-commerce grew 26.4%...
First-party data collected directly from your customers  will be king in a post-cookie world. This includes data from sources like website analytics.
Sales & Marketing

Leveraging customer data platforms ahead of Google’s 2024 cookie depreciation

- June 15, 2023
Today, a majority of auto dealerships find themselves at a crossroads as 2024 looms. In 1992, Netscape invented the cookie, which sparked the profitable revolution of online advertising. So, Google's...
Bob Morris joins Inside Automotive to discuss a new EV brand titled ARRA, which aims to leverage franchised dealers in the U.S.
Sales & Marketing

How ARRA is looking to upend the direct-to-consumer EV market — Bob Morris | Tim Lamb Group

- June 14, 2023
Dealers concerned about OEMs and industry disruptors that aim to sell electric vehicles directly to consumers may have a possible solution in ARRA, a new EV brand looking to establish a...
Sean Gardner joins Inside Automotive to discuss two complicated issues: negative equity and trade-in customers.
Sales & Marketing

3 tips for helping trade-in customers with negative equity — Sean Gardner | Joe Verde Group

- June 13, 2023
The number of consumers with negative equity has grown in the post-pandemic era, making trade-ins more difficult for all parties. On this episode of Inside Automotive, CBT News anchor Jim...
Mike Darrow, president and CEO of TrueCar, to discuss the DrivenToDrive initiative and his perspective on the new and used market.
Sales & Marketing

Talking shop: vehicle affordability, digital retailing, and philanthropy — Mike Darrow | TrueCar

- June 12, 2023
TrueCar, a digital dealer based in California, is the nation's "easiest, most efficient and transparent online destination for buying and selling new and used vehicles." On this episode of Inside...


Latest Articles

Economic uncertainty puts pressure on Washington to find common ground
Latest Articles 11/04/26

Economic uncertainty puts pressure on Washington to find common ground

Tim Hovik | Midterm results put affordability and trade policy in focus for auto dealers
Latest Articles 11/04/26

Midterm results put affordability and trade policy in focus for auto dealers

Presidio Group finds dealership M&A remains active in Q3 as more stores come to market
Latest Articles 11/04/26

Presidio Group finds dealership M&A remains active in Q3 as more stores come to market

GM's $220 million data scandal: Your car was making money while you were driving
Latest Articles 11/04/26

GM’s $220 million data scandal: Your car was making money while you were driving

Ken Garff acquires Avondale Toyota and One Toyota of Oakland
Latest Articles 11/04/26

Ken Garff acquires Avondale Toyota and One Toyota of Oakland

Toyota operating income expected to rise, BMW cuts profit outlook, Ferrari raises 2026 outlook again
Latest Articles 11/04/26

Toyota income expected to rise, BMW cuts outlook, Ferrari raises 2026 forecast again

Toyota operating income expected to rise for first time in six quarters
Latest Articles 11/04/26

Toyota operating income expected to rise for first time in six quarters

BMW cuts 2026 profit outlook as restructuring costs mount
Latest Articles 11/04/26

BMW cuts 2026 profit outlook as restructuring costs mount

Ferrari raises its 2026 outlook again after a strong third quarter
Latest Articles 11/04/26

Ferrari raises its 2026 outlook again after a strong third quarter

Volvo Cars global fall 16% as China and US demand weakens
Latest Articles 11/04/26

Volvo Cars global fall 16% as China and US demand weakens


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