On day two of our Road to NADA, we continue the conversation about different topics and trends in automotive retail, many of which, will be highlighted and discussed this weekend at NADA. Joining our news crew today is John Tutino, General Sales Manager with Henderson Hyundai Superstore. He shares their dealerships insight on everything from community involvement to how this dealership puts people first.
Located twenty minutes outside of Las Vegas is Henderson Hyundai Superstore. That’s where our anchors Joe Gum and Bridget Fitzpatrick were able to find out what fuels their success from John Tutino, their general sales manager. We all know that there are multiple moving parts within a thriving dealership. John spoke on the importance of the people who make up the staff in your dealership. He explains how their number one priority is having the right person in the right place. They understand what the consumer market is looking for. Whether its hiring people who show love and promoting from within, or simply encouraging a mutual appreciation between salespeople and consumers, their goal is simple- people first.
Another contributor to their successes and something that they are passionate about is the dealership’s and staff’s involvement in the community. Again, they say that having the right people in place is key here as well. After all, salespeople who have a heart for consumers at the dealership will likely care about those in the community as well. They find great importance in volunteering and are always there to answer a call of need. They are proud of what they do as a dealership for the area they share that many call home and the connections they form in the community as a result.
Their outpour of assistance is not limited in any way. In fact, taking care of the needs for their customers, even long after the transaction has taken place, is a priority and a must. In our interview we learn that they achieve this by caring about every single customer. Whether the need is large or small “we need to be there for them”, John says.
He then explains how this is made possible because of the emphasizes on retaining good help and how it shows customers that their employees aren’t just cash registers or robots looking to take advantage of them. They’re here to stay and they want and need to take care of them.