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On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes...

We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...

As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...

Many businesses today can agree that placing a focal point on the customer is imperative for business success and can easily be a core...

CBT News Week In Review for Friday, November 1st, 2019: How to Recruit Top Talent for Your Sales Team - Mark Tewart Every dealer knows that...

Today on CBTNews.com - Wednesday, October 30th, 2019: Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author As we...

As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why...

 Today on CBTNews.com - Tuesday, July 16th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...

 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...

 Today on CBTNews.com - Tuesday, May 28th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...