CBT News is reporting live from this year’s NADA Show, delivering the latest insights shaping the retail automotive industry. Jim Fitzpatrick is joined by three powerhouse NADA leaders: Tom Castriota, outgoing chairman and owner of Castriota Chevrolet; Rob Cochran, incoming chairman and CEO of #1 Cochran; and Mike Stanton, president and CEO. In this insightful conversation, the trio reflects on the past year’s achievements, policy victories, and challenges while offering a forward-looking perspective on customer experience, franchise protection, and strategic priorities for U.S. dealerships in 2026.
Key Takeaways:
- NADA achieved significant policy victories over the past year, including a favorable appellate court ruling in Texas, engagement with the White House on tariffs, and progress on right-to-repair legislation. These actions strengthened the regulatory environment for dealers and reinforced the franchise system.
- Direct-to-consumer sales models, such as those from VW’s Scout Motors and Sony-Honda Mobility’s Afeela, are challenging the traditional franchise system and state dealer protections. NADA is actively supporting legal challenges and state efforts to ensure manufacturers do not bypass dealers, protecting both dealer interests and consumer safety.
- Dealerships are increasingly focusing on technology, affordability, and customer experience. AI adoption and customer experience studies are being used to streamline operations and enhance service, while affordability remains a concern for many households. At the same time, luxury and higher-end vehicles continue to perform strongly, requiring dealers to balance efficiency, pricing, and customer engagement.
Catch all of CBT News’ coverage of the 2026 NADA Show here.
