At this year’s 2025 NADA Show in New Orleans, Len Short, founder and executive chairman of LotLinx, discusses the role of technology in reshaping the automotive industry with CBT News anchor Jim Fitzpatrick. In this conversation, Short shares insights on the evolution of AI, its impact on dealerships, and what the future holds for car sales and service.
Key Takeaways
- During the conversation, Short noted that dealers are eager to embrace AI technology, with many already using tools like chatbots to enhance customer service. This marks a shift toward greater tech integration in dealership operations.
- In addition, Short highlights the difference between generative AI and agentic AI. While generative AI creates content, agentic AI can take actions based on data. He believes that agentic AI will transform dealerships by optimizing pricing and inventory management.
- According to Short, AI is a tool for reducing operational costs, while previous technological changes increased costs, AI can improve efficiency, helping dealerships lower expenses and stay competitive.
Catch all of CBT News’ coverage of the 2025 NADA Show here.
