How employee retention drives customer loyalty at your dealership
Suppose a sales manager at a car dealership presents their month-end report — overall volume is average, but gross profit per unit is down, and CSI scores have dropped by...
TSLA307.440-1.78%
GM90.3003.265%
F14.9550.275%
RIVN16.6900.21%
CYD46.430-0.16%
HMC30.2801.15%
TM186.3004.15%
CVNA66.0602.02%
PAG220.0104.31%
LAD358.31012.83%
AN220.3308.13%
GPI350.65013.22%
ABG240.99014.35%
SAH104.6901.71%
TSLA307.440-1.78%
GM90.3003.265%
F14.9550.275%
RIVN16.6900.21%
CYD46.430-0.16%
HMC30.2801.15%
TM186.3004.15%
CVNA66.0602.02%
PAG220.0104.31%
LAD358.31012.83%
AN220.3308.13%
GPI350.65013.22%
ABG240.99014.35%
SAH104.6901.71%
TSLA307.440-1.78%
GM90.3003.265%
F14.9550.275%
RIVN16.6900.21%
CYD46.430-0.16%
HMC30.2801.15%
TM186.3004.15%
CVNA66.0602.02%
PAG220.0104.31%
LAD358.31012.83%
AN220.3308.13%
GPI350.65013.22%
ABG240.99014.35%
SAH104.6901.71%
Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.
Management & Leadership
Maximize strategic planning with high-impact tactics
Once a leader has established a vision and strategies to achieve it, the next step is turning those plans into daily action. This is often where the process breaks down....
Get faster approvals, build customer trust with effective video MPIs
Sharing video MPIs with customers can improve service department approval outcomes by nearly 30%. On today's episode of Loyalty-Based Sales Strategies, Jen Suzuki, sales trainer and president of eDealer Solutions,...
Dave Anderson on how strategic planning can accelerate dealership success
Dave Anderson, leadership expert and author of Elevate Your Excellence, discusses the second component of strategic planning: strategy. On today’s episode of Lessons and Leadership, Anderson encourages dealers to focus on selecting...
Scott Simons shares leadership lessons every F&I leader should know
Success in automotive retail starts with disciplined leadership and a focus on people. On this episode of Training Camp, Simons Chevrolet GMC Dealer Principal Scott Simons shares actionable insights into...
Evelyn Sames on guiding a 115-year-old auto group through the modern market
Sames Auto Group is celebrating its 115th anniversary, an incredible milestone in any industry. On today's episode of Inside Automotive, CEO Evelyn Sames discusses how she's steering her family's long-standing...
How service departments can attract and retain top technicians – Jeff Cowan
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits
Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of...
How a dealership freed up over half a million in working capital
In an industry where margins hinge on speed, predictability, and inventory turn, one Midwest dealership group identified a hidden drag on profitability: the way their vehicles moved from auction to...
Virginia’s Time Dealer of the Year nominee builds legacy through culture and community – Emily Marlow Beck
Virginia’s Emily Marlow Beck, president of Marlow Motor Company and third-generation owner, has been named her state’s nominee for the 2026 Time Dealer of the Year, the first female nominee...
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