Why Dealership Culture Matters
Joe sits down with JC Baker, founder and CEO of JC Baker & Associates, to discuss starting his own business, training, and the importance of dealership culture.
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
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ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Headlines
What Will They Say?
On July 17th, 2017 a very good friend of mine and of the automotive industry, Alan Ram, died while piloting one of his private airplanes. On Friday July 21st, my...
Can Small Dealers Offer High-Quality Valet Service Too?
Franchised or not, customer vehicle pick-up and delivery is a growing service. But can small dealers keep up with large dealer groups in convenience?
The 2016 Maintenance & Repair Study by...
SUVs are Giving Niche Luxury Brands a Boost
As the auto industry tries to adjust to selling cars in a declining market, the popularity of SUVs is giving niche luxury brands a boost, according to the latest Luxury...
Resolving Disagreements Among Your Dealership Staff
It is said that medieval monks confined to monasteries developed a great way to resolve conflicts. They didn’t want to waste energy fighting amongst themselves when they had political oppression...
The top 3 things you can do with your inventory
"Maximize gross anyway you can." Ever hear that phrase before? Probably not in a long time, but maybe you've heard it recently, especially when it comes to the inventory on...
Three Videos for an Effective Lead Follow Up Process
Here is what's called a conundrum: someone calls your dealership or submits a lead on your dealership's website or a third-party auto shopping website. Then...nothing. The shopper will not “re-engage”...
David vs Goliath: How Small Dealers Can Compete with Large Dealer Groups
Acquisitions are announced on a frequent basis. In 2016 alone, Penske Automotive Group added 31 stores to their group. Herb Chambers Companies acquired 23 dealerships under their massive umbrella. Large...
What a mystery shopping study reveals about dealership processes
Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building rapport, and a mystery shopping study.
Auto Dealers Support White House, Congressional Decision to Scrap the BAT
Alexandria, VA (July 27, 2017) – America's 9,600 international nameplate automobile dealers received good news today from the so-called "Big Six" – a group of lawmakers and administration officials working together...
