TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%

Headlines

coach

Anybody Can Coach Customer Service if They Have the Right Approach

- November 21, 2019
In a previous article I wrote about dealing with angry customers by acknowledging their concerns, responding with what you can do versus what you can’t do, and transitioning into a...
Sales & Marketing Auto News
Dave Cantin

Dave Cantin on the Buy-Sell Market, Acquisitions, and Industry Consolidation

- November 20, 2019
On today’s show, we’re pleased to welcome 20-year automotive industry veteran Dave Cantin, CEO of Dave Cantin Group. As part of the Dave Cantin Group, DCG Acquisitions specializes in the...
Daily Automotive News Auto News
study

4 Essential Takeaways from Cox Automotive’s Latest Dealership Staffing Study

- November 20, 2019
When it comes to any workforce, the most crucial element is human capital. The skills, knowledge, and experience of those you hire will either make or break your dealership. Unfortunately,...
Management & Leadership Auto News
leadership

Five Ways Dealership Managers Can Improve Their Leadership Skills

- November 20, 2019
A manager's greatest asset is their leadership skills. A good manager motivates their team, can delegate well and inspires long-term retention. While there are a few natural-born managers, the truth is...
Management & Leadership Auto News
digital marketing

The Benefits of Digital Marketing for Your Fixed-Ops Department – Andy MacLeay, Dealer.com

- November 19, 2019
On today’s show, we’re pleased to welcome back Andy MacLeay, Director of Digital Marketing for Dealer.com.  VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT News. Thanks so much for joining...
Sales & Marketing Fixed-Ops
compliance officers

Do Dealerships Really Need Compliance Officers?

- November 19, 2019
The quick answer is yes. Dealerships are required by law to have on-site compliance officers. Compliance officers help protect dealerships from violating state and federal laws that could lead to...
Daily Automotive News Auto News
dealers

Why Dealers Need to Be More Transparent with Data, Communication, and Pricing

- November 19, 2019
Buyers have long been suspicious of auto dealers. Historically, there has been a lot of distrust here, as the perception is that prices can vary widely from dealer to dealer,...
Fixed-Ops Auto News
conferences

Why Dealers Should Send Their Employees to These 5 Upcoming Automotive Conferences

- November 18, 2019
Auto dealerships are always looking for new strategies that will help them keep up with (or pass) their competition. Many individuals think of conferences as boring gatherings of people in...
Daily Automotive News Auto News
dealers

How ReconVelocity is Helping Dealers Set a New Standard for Vehicle Reconditioning

- November 18, 2019
On today's show, we're pleased to welcome back Hugh Hathcock, owner of ReconVelocity and Kalah McCoy, Executive Vice President at ReconVelocity. The pair discuss their successes so far, plans for...
Fixed-Ops Auto News
dealers

4 Auto Industry Shake-Ups Dealers Should Prepare for in 2020

- November 18, 2019
It almost feels as if each week is bringing new changes that are impacting the automotive industry. These changes can be helpful—or troublesome—depending on how dealers prepare for them in...
Daily Automotive News Auto News

Latest Articles

CBT News heads to Washington, D.C., to host Auto Leadership Summit
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Stellantis CEO Antonio Filosa to unveil turnaround strategy focused on U.S. recovery
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Nissan says dealer-focused strategy
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Rising gas prices push shoppers toward hybrids and used vehicles
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Cox Automotive's Derek Hansen talks about how AI is reshaping used-vehicle sales and sourcing as inventory hits historic lows.
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How AI is reshaping used-vehicle sales and sourcing as inventory hits historic lows

CBT News
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