The novel coronavirus may not be everywhere in the US, but the concern over its spread certainly is. Customers are abundantly cautious, and they’re looking to the service providers to...
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re...
On today’s show, we’re very pleased to welcome Jonathan Dawson, automotive sales trainer, author, and consultant. Jonathan has also appeared many times on the CBT Saturday Morning Sales Meetings to...
Dealers across the United States are caught in the midst of one of the most fluid scenarios they may ever face. The disease caused by the novel coronavirus, COVID-19, has...
With vehicle prices climbing higher and higher, taking measures to sustain profitability in the dealership is more important now than ever. And there are several ways to do it. Here...
The 2019 fourth-quarter Experian Automotive Quarterly Briefing has been released. Its pages detail numerous segments in auto retail from used car ownership changes to new vehicles in service, and broken...
When families come to the dealership looking to buy their next van or SUV, it can be a tough balancing act for sales to manage. Kids running around the showroom,...
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director of Kerrigan Advisors.
VIDEO TRANSCRIPT:
Bridget Fitzpatrick: Hello everyone and welcome to the Kerrigan Advisors Market Update. Joining us today...
At first glance, turnover numbers for dealerships all across the country don't paint the best picture of the automotive workforce. Cox's 2019 Dealership Staffing Study revealed that 20 percent of...
Tech advances in automotive retail have expanded a customer’s buying options. Online lead generation and hours of research have streamlined the time it takes a customer in the showroom to...