TSLA428.76010.91%
GM79.1301.92%
F14.8001.13%
RIVN14.2750.125%
CYD57.0001.34%
HMC26.5730.3126%
TM189.9700.31%
CVNA67.2602.87%
PAG164.4202.69%
LAD276.0051.475%
AN189.7103.28%
GPI324.0603.95%
ABG186.7501.37%
SAH77.1001.2%
TSLA428.76010.91%
GM79.1301.92%
F14.8001.13%
RIVN14.2750.125%
CYD57.0001.34%
HMC26.5730.3126%
TM189.9700.31%
CVNA67.2602.87%
PAG164.4202.69%
LAD276.0051.475%
AN189.7103.28%
GPI324.0603.95%
ABG186.7501.37%
SAH77.1001.2%
TSLA428.76010.91%
GM79.1301.92%
F14.8001.13%
RIVN14.2750.125%
CYD57.0001.34%
HMC26.5730.3126%
TM189.9700.31%
CVNA67.2602.87%
PAG164.4202.69%
LAD276.0051.475%
AN189.7103.28%
GPI324.0603.95%
ABG186.7501.37%
SAH77.1001.2%

Fixed-Ops

inbound

How to Properly Handle Inbound Service Calls for Greater Profitability

- July 17, 2019
After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone leads. According to CallSource and IHS/Polk...
Fixed-Ops Auto News
Dealer.com

How to Build an Effective Digital Marketing Strategy for Your Fixed-Ops Department – Andy MacLeay, Dealer.com

- July 1, 2019
 To ensure a steady flow of fixed-ops dollars, your dealership’s marketing and advertising strategies have to grow and adapt to consumer trends. Here to discuss how dealers can integrate fixed-ops...
Sales & Marketing Fixed-Ops
customers

Teaching Customers About Maintenance in the Information Age

- June 17, 2019
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service offerings) for many years. Some dealers...
Sales & Marketing Fixed-Ops
technicians

The Best Way to Pay Your Service Technicians

- May 27, 2019
Employee wages are one of the biggest expense of any dealership. This is especially true in the service department. Attracting quality talent and paying them what they are worth are...
Fixed-Ops Auto News
lateral support

Should You Use Lateral Support as a Service Department Dispatch System?

- May 21, 2019
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians, consideration about the nuances of...
Fixed-Ops Auto News
return customers

The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert

- May 7, 2019
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in...
Fixed-Ops Auto News
customer retention

Customer Retention: They Have to Like You

- May 7, 2019
From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff. The question “Would you take your car to the dealer for a repair...
Fixed-Ops Auto News
techs

Creating the Perfect Work Environment for Retaining Techs

- April 25, 2019
Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to ten years as auto techs retire...
Fixed-Ops Auto News
technician drought

How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert

- April 15, 2019
Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation?...
Fixed-Ops Auto News
services

Where do we GROW?

- April 10, 2019
As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in...
Fixed-Ops Auto News

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