TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%


F&I

Chris Saraceno shares leadership insights and the value of outside perspectives, drawing on his decades of experience in automotive retail.

Chris Saraceno shares his formula for long-term success

- January 6, 2026
In today's episode of Training Camp, Chris Saraceno, president of Kelly Automotive Group and best-selling author of The Theory of 5, joins host Adam Marburger to share his professional insights...
storytelling, Paul Brown

How strategic storytelling drives stronger F&I penetration

- January 1, 2026
According to Paul Brown, VP of Ascent Dealer Service, storytelling is a critical but often underutilized skill in the F&I office. Rather than relying on rigid word tracks, Brown emphasizes...
Paul Brown shares how servant leadership can boost F&I results improve team performance and enhance dealership culture

Boost F&I results with a servant leadership mindset

- December 18, 2025
Success in F&I begins with a mindset centered on serving others. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer Services, explains how servant leadership can transform...
eLEND Solutions

eLEND Solutions launches fintech platform to streamline dealership finance, credit– Pete MacInnis

- December 17, 2025
eLEND Solutions recently released a Finance Report, which was published here on CBT News. The report revealed a significant disconnect between initial payment-term quotes and lenders' decisions, resulting in an...
Chris Martinez shares insights into how to build a strong team through a structured process, accountability, and self-discipline.

Drive sales growth via accountability and strong processes – Chris Martinez | Mercedes-Benz of San Antonio

- December 16, 2025
Consistency and accountability are key to fostering growth and success. Chris Martinez, general manager at Mercedes-Benz of San Antonio, exemplifies this approach as he leads his dealership to continuous improvement,...
Paul Brown shares three techniques to alleviate customers' anxiety in the F&I department

3 winning strategies to turn F&I anxiety into a positive experience

- December 11, 2025
Buying a new car is an exciting experience for customers—that is, until they enter the F&I department. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer...
Paul Brown explains how the right F&I product mix and knowledgeable staff boost dealer profitability, customer satisfaction, and long-term wealth.

Maximize your F&I product mix to boost CSI and long-term profit

- December 4, 2025
The F&I department is a critical profit driver in the dealership. On today's episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct...
auto finance

The silent strain: Auto finance customers under pressure

- December 4, 2025
For years, auto financing operated in a fairly predictable rhythm. Interest rates fluctuated within an acceptable range; leasing offered an affordable entry point, and customers traded vehicles like clockwork every...

James Mercer breaks down reinsurance and participation programs

- December 2, 2025
Dealers often overlook the details in reinsurance, retro programs, and participation structures that can dramatically impact their bottom line. On today's episode of Training Camp, Ascent Dealer Services VP of...
Ultimate Toy's Scott Gray shares luxury service strategies retail dealers can adopt to improve customer experience and loyalty.

Ultimate Toys’ Gray Scott on elevating dealership service with luxury strategies

- November 25, 2025
Ultimate Toys has carved out a unique niche in automotive retail, specializing in ultra-luxury sprinter vans designed for clients who demand more than standard transportation. On this week’s episode of...


CBT News
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