The numbers don't lie. Your dealership could be about to face one of the most challenging years in recent memory. Industry forecasts show U.S. light-vehicle sales dropping to 15.3 million...
In today's episode of Training Camp, Chris Saraceno, president of Kelly Automotive Group and best-selling author of The Theory of 5, joins host Adam Marburger to share his professional insights...
According to Paul Brown, VP of Ascent Dealer Service, storytelling is a critical but often underutilized skill in the F&I office. Rather than relying on rigid word tracks, Brown emphasizes...
Success in F&I begins with a mindset centered on serving others. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer Services, explains how servant leadership can transform...
eLEND Solutions recently released a Finance Report, which was published here on CBT News. The report revealed a significant disconnect between initial payment-term quotes and lenders' decisions, resulting in an...
Consistency and accountability are key to fostering growth and success. Chris Martinez, general manager at Mercedes-Benz of San Antonio, exemplifies this approach as he leads his dealership to continuous improvement,...
Buying a new car is an exciting experience for customers—that is, until they enter the F&I department. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer...
The F&I department is a critical profit driver in the dealership. On today's episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct...
For years, auto financing operated in a fairly predictable rhythm. Interest rates fluctuated within an acceptable range; leasing offered an affordable entry point, and customers traded vehicles like clockwork every...
Dealers often overlook the details in reinsurance, retro programs, and participation structures that can dramatically impact their bottom line. On today's episode of Training Camp, Ascent Dealer Services VP of...