TSLA372.110-5.83%
GM82.6302.06%
F12.7100.11%
RIVN15.4700.18%
CYD33.0301.83%
HMC32.9300.74%
TM190.3403.62%
CVNA65.0600.88%
PAG209.6201.65%
LAD316.4206.82%
AN166.9804.09%
GPI252.1804.39%
ABG185.1505.21%
SAH64.9502.47%
TSLA372.110-5.83%
GM82.6302.06%
F12.7100.11%
RIVN15.4700.18%
CYD33.0301.83%
HMC32.9300.74%
TM190.3403.62%
CVNA65.0600.88%
PAG209.6201.65%
LAD316.4206.82%
AN166.9804.09%
GPI252.1804.39%
ABG185.1505.21%
SAH64.9502.47%
TSLA372.110-5.83%
GM82.6302.06%
F12.7100.11%
RIVN15.4700.18%
CYD33.0301.83%
HMC32.9300.74%
TM190.3403.62%
CVNA65.0600.88%
PAG209.6201.65%
LAD316.4206.82%
AN166.9804.09%
GPI252.1804.39%
ABG185.1505.21%
SAH64.9502.47%


F&I

Chris Martinez shares insights into how to build a strong team through a structured process, accountability, and self-discipline.

Drive sales growth via accountability and strong processes – Chris Martinez | Mercedes-Benz of San Antonio

- December 16, 2025
Consistency and accountability are key to fostering growth and success. Chris Martinez, general manager at Mercedes-Benz of San Antonio, exemplifies this approach as he leads his dealership to continuous improvement,...
Paul Brown shares three techniques to alleviate customers' anxiety in the F&I department

3 winning strategies to turn F&I anxiety into a positive experience

- December 11, 2025
Buying a new car is an exciting experience for customers—that is, until they enter the F&I department. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer...
Paul Brown explains how the right F&I product mix and knowledgeable staff boost dealer profitability, customer satisfaction, and long-term wealth.

Maximize your F&I product mix to boost CSI and long-term profit

- December 4, 2025
The F&I department is a critical profit driver in the dealership. On today's episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct...
auto finance

The silent strain: Auto finance customers under pressure

- December 4, 2025
For years, auto financing operated in a fairly predictable rhythm. Interest rates fluctuated within an acceptable range; leasing offered an affordable entry point, and customers traded vehicles like clockwork every...

James Mercer breaks down reinsurance and participation programs

- December 2, 2025
Dealers often overlook the details in reinsurance, retro programs, and participation structures that can dramatically impact their bottom line. On today's episode of Training Camp, Ascent Dealer Services VP of...
Ultimate Toy's Scott Gray shares luxury service strategies retail dealers can adopt to improve customer experience and loyalty.

Ultimate Toys’ Gray Scott on elevating dealership service with luxury strategies

- November 25, 2025
Ultimate Toys has carved out a unique niche in automotive retail, specializing in ultra-luxury sprinter vans designed for clients who demand more than standard transportation. On this week’s episode of...
Paul Brown explains how a coordinated team effort from the showroom to F&I creates a seamless, customer-focused experience.

Paul Brown explains how a team approach transforms F&I customer experience

- November 20, 2025
The foundation of every strong F&I deal is laid on the showroom floor, not in the office. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer...
Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant leadership.

How Jeremy Soileau drives loyalty through customer-first leadership

- November 18, 2025
A focus on transparency, training, and convenience is helping dealerships thrive in a market where customer expectations are rapidly shifting. On today's episode of Training Camp, Jeremy Soileau, managing partner...
coaching, F&I

Stop training, start coaching: Paul Brown urges dealers to rethink approach

- November 13, 2025
Welcome to another episode of F&I Today, where we provide training techniques and solutions that drive higher CSI and boost profits for your dealership's bottom line. Host Paul Brown, VP...
Mosaic Compliance Services' Jim Ganther shares compliance tips to help dealers reduce risk, protect profits, and strengthen processes.

Jim Ganther shares the biggest F&I compliance blind spots

- November 11, 2025
In a business where one small oversight can cost thousands, mastering compliance is as vital to profitability as closing the deal itself. On this episode of Training Camp, compliance expert...


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