For nearly 30 years, the J.D. Power initial quality study has had a major influence serving as an auto industry benchmark. This study is measured by the number of problems...
When it comes to sales, the right words make a huge difference before, during, or after the car buying process. Some might not know which words belong where, when to...
Joe talks to Andy MacLeay, Director of Digital Marketing for Dealer.com, about why summer is the best time to sell, online marketing, key consumer trends.
Today marks the beginning of 4th of July weekend, one of the busiest times for consumers to walk your lot. You've spent a tremendous amount of money and time to...
Takata, the Japanese company behind the faulty airbag inflators, filed for bankruptcy protection. Despite the spiraling debt the company has incurred (which is estimated to be around $9 Billion), Karl...
Jim Fitzpatrick sits down with Steve Finlay, Senior Editor at WardsAuto, to discuss his article Potential Lean Car Dealer Stocks Defy Customer Wants, making customers happy, and the future of...
At a recent symposium, GM CEO and Chairman Mary Barra addressed several topics, including the future of the auto industry and how your part as a dealer plays into forecasting...
Joe Gumm sits down with Sharon Kitzman, GM and Vice President of Dealertrack DMS, to discuss the ongoing digital changes in the auto industry as well as how you can...
To have a true customer buying experience, some dealerships believe if everyone was happy during the process, it was a win-win. Other dealerships think that if they received a positive...
CBT's Jim Fitzpatrick sat down with David Schoonover, Head of Digital at Kia Motors of America, to discuss David's "digital checklist," monitoring your digital spend, and third-party lead providers.