During a recent Q&A at Stanford's Graduate School of Business, GM Chairman and CEO Mary Barra was asked about the car buying habits of the American consumer and how GM...
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership employees researchers spoke with "were woefully unprepared to educate prospective buyers about safety technology and automated...
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer...
Hiring outside of the auto industry is something a lot of dealerships have done in the past. As the industry moves into a more technologically-advanced future, does that make sense?...
In this interview with Adam Robinson, CEO & Co-Founder of Hireology, Joe finds out the best and worst methods of recruitment and retaining employees in dealerships today. With 20 years experience...
In this interview from CNBC, Steve Cannon, AMB Group CEO and former Mercedes-Benz USA CEO, discusses the state of the auto sector and innovations in the space.
To watch the full...
Recently, Joe had the pleasure of speaking with David Booth, GM of Shottenkirk Chrysler Dodge Jeep Ram of Atlanta. David's progressive customer experience initiatives have gained him a reputation for success...
The advancements in technology, changing trends, and a new workforce, the future of dealerships could be very different from what they are now. Joe sat down with Steve Finlay, Senior...
Customers are doing everything online. Whether it be on their phones or computers, the data that is presented can greatly benefit your dealership if used correctly. Auto Marketers can leverage...
"Many things at Ford are going well..." says new Ford CEO Jim Hackett earlier this week regarding the change at the automaker. CFRA Research analyst Efraim Levy told CNBC that the...