True or False: The most important person at a dealership (when it comes to handling phone calls) is the receptionist. Hear what Mike Haeg had to say when we asked him...
Whether you have worked in auto retail a short or long time, you know training is essential in up and down times. Attending local and national events is one vital...
Warnings aren't necessarily a bad thing, especially if the warnings are about certain aspects of the auto industry such as the changing landscape of consumers and their current purchasing decisions...
When the market grew, dealerships grew. In fact, the past eight to ten years of growth in the auto industry has been great! However, some dealerships are hurting now because...
Trucks, SUVs and crossovers are still hot. You have inventory issues. Competition has ramped up to a different level...And there is plenty of incentive for car shoppers. So then, what...
Being replaced by a machine...Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously never a good thing when it...
In today’s retail space, customers are more demanding with their needs and wants. That would include the auto retail space. Daymond John (founder of the clothing brand, FUBU and of Shark...
About 18 months ago, there was a surge of loans being written with customers with the lowest credit score. According to CNBC, subprime loans have dropped. Experian's Melinda Zabritski says...
It's a competitive market out there... One that we haven't seen in a long time. That means the loyalty aspect of the car buying process is critical, especially when your...