How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
TSLA394.760-13%
GM76.720-1.13%
F13.869-0.1313%
RIVN17.310-0.17%
CYD44.430-1.76%
HMC27.840-0.09%
TM174.750-1.7%
CVNA65.020-0.81%
PAG193.220-1.05%
LAD317.9604.2199%
AN193.430-2.37%
GPI295.660-4.22%
ABG210.730-1.24%
SAH90.510-4.03%
TSLA394.760-13%
GM76.720-1.13%
F13.869-0.1313%
RIVN17.310-0.17%
CYD44.430-1.76%
HMC27.840-0.09%
TM174.750-1.7%
CVNA65.020-0.81%
PAG193.220-1.05%
LAD317.9604.2199%
AN193.430-2.37%
GPI295.660-4.22%
ABG210.730-1.24%
SAH90.510-4.03%
TSLA394.760-13%
GM76.720-1.13%
F13.869-0.1313%
RIVN17.310-0.17%
CYD44.430-1.76%
HMC27.840-0.09%
TM174.750-1.7%
CVNA65.020-0.81%
PAG193.220-1.05%
LAD317.9604.2199%
AN193.430-2.37%
GPI295.660-4.22%
ABG210.730-1.24%
SAH90.510-4.03%
Executive Interviews
F&I office most trusted, but pain points remain, CDK Global survey finds
Customers trust the F&I office more than any other part of the dealership visit, even as long wait times and duplicated paperwork continue to frustrate them. That's according to CDK...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
Stellantis dealer feels affordability crunch, optimistic on turnaround
With new-vehicle inventory thin and dealer profitability under pressure, Stellantis retailers have spent the past year absorbing the fallout of a rocky product strategy. During today's Inside Automotive episode, Dave...
RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities
As dealerships navigate a more competitive sales environment, many continue investing in staffing while searching for ways to improve performance from existing leads. According to Kyle Disher, Founder and CEO...
Dave Mondragon on how dealers can compete through collective scale
With dealership profits tightening and competitive pressures mounting, many retailers are looking for new ways to improve their bottom line. During today's Inside Automotive episode, Dave Mondragon, Founder and CEO...
Polestar’s U.S. exit leaves dealers searching for answers
Polestar will leave the U.S. market with the 2027 model year, stranding 32 franchised dealers with their stores, their staff, and customers already driving the brand. The automaker failed a...
AI is rewriting the rules of dealership website discovery
AI is changing how consumers make buying decisions online, with major implications for dealership websites and digital retail strategy. Robert DeGeorge, Director of Product Consulting for Dealer.com and VinSolutions Retail...
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