On today’s CBT Newscast for Tuesday, March 20th, 2018:
Lost Customers: Problem or Opportunity?
Are lost customers a problem or an opportunity for your dealership? Shawn Rajabi, CEO OF Total Customer Connect, answers this question and shares how his company supports the automotive retail industry and is specifically designed to increase opportunities and enhance service processes. With practices that increase revenue and profit within a dealership, TCC ensures a service that will generate more business and bring back customers that you may not have seen in your dealership for some time now. Watch Now
How Carvana Could Be Offering More Than Your Dealership Is
As dealers, there’s not only competition from other dealers, but you have competition from companies like Carvana as well. Some believed the “here today, gone tomorrow” vending machine company would flame out and not last. Five years later, it’t not flaming out and in February, the Tempe, Arizona-based used car online retailer announced the launching of its 49th and 50th market. That was February. Now in 55 markets. Read More
Study: Are Dealers Concentrating On All The Wrong Things?
Auto dealers hoping to improve their business operations by benchmarking themselves against other dealers can fall short in today’s customer experience world, according to WardsAuto. In a new study (Mind the Services), its focus was on the types of experiences modern consumers demand from retailers. WardsAuto says particularly when it comes to the service department, the study found that dealers often focus too much on internal operations, such as improving shop efficiency and motivating service advisors to sell, as ways to improve customer retention. Read More