On today’s CBT Newscast for Tuesday, December 19th, 2017:
Sally Whitesell: Consistency in The Service Drive
Joe Gumm speaks to Sally Whitesell, founder and CEO of SW Service Solutions, about online surveys, customer feedback and training your employees to deliver a consistent service drive experience.
How China is meeting younger customers where they are: online
There’s a fundamental shift in the auto market right now when it comes to electric vehicles and according to Forbes, China is doing what it takes to eventually meet customers where they are: Online. China boasts the largest auto market in the world, selling 28 million vehicles last year, mainly due to online retailing. Read More
Subaru: This product is saving energy and saving customers time
When it comes to Subaru, the reviews, awards, and sales speak for themselves. Decisions made by the automaker might seem unconventional to some, but Subaru has seen 71 consecutive months of record sales. One decision the company has made recently, installing energy-saving doors in their service drives, is an effort to save customers’ time. Watch Now