Inside Automotive
Driving efficiency in dealership service operations — Tom Druzynski | West Herr Automotive Group
Efficiency is everything when it comes to dealership service operations, with customer satisfaction often contingent upon the speed of their appointment. However, in a constantly evolving industry, the needs of a fixed-ops department are subject to frequent change, making it difficult to consistently meet wait time goals.
On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Tom Druzynski, director of service operations at West Herr Automotive Group. A veteran technician and fixed-ops manager, Druzynski shares his insights into the latest technological innovations and best practices driving service efficiency and improving customer satisfaction. Watch the full segment here.
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