Culture is the single aspect of an organization that impacts everything from performance to how your company is perceived. In the latest episode of Inside Automotive, we’re joined by Robyn L. Garrett, CEO of Beamably, Speaker, and Author, to discuss her newest book, Happy at Work: How to Create a Happy, Engaging Workplace for Today’s (and Tomorrow’s!) Workforce, which gives readers strategies to create a happy work environment. Watch full segment here.
On January 23, Black Book introduced the industry’s first electric vehicle (EV) valuations under Battery Adjusted Values. These values include battery modifications based on information from Recurrent, a leading authority in EV analytics. Battery Adjusted Values will apply an additional increase or decrease to Black Book’s industry-leading, VIN-specific valuations using battery condition. Read More
Edmunds has released its top-rated vehicle picks for 2024, recognizing the models that have continued to set the standard for excellence in their segment. Electric vehicles and hybrids earned much of the spotlight in Edmund’s list this year. Although electrification ambitions appear to be cooling in 2024, the widespread disillusionment with the battery-powered car market has done little to prevent manufacturers from releasing some of the best-designed, most technologically advanced models in automotive history for the EV segment. Read More
Cadillac has shared details of the upcoming CT5-V and CT5-V Blackwing, two luxury sedans targeted toward tech-savvy and performance-focused buyers. The two vehicles signify 20 years of Cadillac’s V-Series, which celebrated a record-breaking year in 2023. Similar to previous models, the CT5-V and CT5-V Blackwing deliver on performance, handling, and design, but place a stronger emphasis on software and functionality. Read More
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s not a surprise, therefore, that CX has a measurable impact on profitability, churn and market share. In automotive, we rely on CSI scores to give us that feedback – and the telephone experience is a high priority on that survey. Read More