Inside Automotive
How dealers can harness ‘Talk Triggers’ to boost customer retention – Jay Baer
On today’s episode of Inside Automotive, we are joined by Jay Baer, an author, advisor, Hall of Fame keynote speaker, and customer experience researcher. CBT News anchor Shyann Malone joined Baer to discuss how dealers can utilize “Talk Triggers” to their advantage. Watch the full segment here
Top stories
Stellantis recorded strong full-year earnings for 2023 on a global scale but struggled to maintain profitability in the U.S. following the United Auto Workers (UAW) strike last October. The automaker recorded annual worldwide revenues of $203.4 billion, an increase of 6% from the year before. Net profit rose 11% to $20 billion. Read More
General Motors has revealed intentions to increase the range of its Super Cruise advanced driver assistance system—which, on some highways, permits drivers to take their hands off the wheel—to almost twice as far as it did before. Currently, Super Cruise operates on 400,000 miles of U.S. and Canadian roadways. Read More
Lithia Motors (LAD) recently revealed a record-breaking revenue of over $31 billion for the year, with $7.7 billion achieved in the fourth quarter alone, representing an 11% growth from the previous year. During the fourth quarter 2023 earnings conference call, Bryan DeBoer, President and CEO of the company, emphasized the increase spurred by new cars and after-sales services. Read More
Electric vehicle startup Bollinger Motors has formally announced its first-ever retail partnership with LaFontaine Automotive Group, a dealership with multiple locations in Michigan. The new trade deal will supply LaFontaine storefronts with Bollinger Motor’s upcoming class 4 commercial truck and B4 Chassis Cab, the latter of which is slated to arrive later this year. Read More
For Dealers
How Tesla is banking billions in regulatory emissions credits
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting the industry. I’m Steve Greenfield from Automotive Ventures, and I’m glad that you could join us. Read More
