Interviews

With all of the digital tools at customers’ disposal, dealers are seeing an influx of leads as more consumers pursue online transactions. However, not all of those leads are high quality. Here today to discuss how dealers can best identify the quality leads that come in is Kevin LeSage, director of digital marketing of Autotrader. According to Kevin, right now...

This week, one of our viewers sent in the question: What’s the best advice I can give a salesperson just starting out in the business, who has never been in the car business? Dave Anderson, leadership expert and President of LearnToLead, says it's tricky because new employees hear a lot of advice from many different voices. Whenever a person starts in...

As one of the earliest hotspots of the COVID-19 outbreak in the U.S., the state of California adopted some of the strictest business regulations and guidelines in hopes of quickly curtailing the spread of the virus. Dealers like Hilary Haron, owner of Haron Motor Sales in Fresno California, had to hastily adapt to a whole new way of conducting...

Last Thursday evening, New York City mayor Bill de Blasio made some controversial statements in a press conference regarding whether New Yorkers should purchase or own vehicles in city limits. When the topic of mass transit during the COVID-19 pandemic came up, de Blasio told reporters, "cars are the past, the future is going to be mass transit, biking,...

Unifying your team under a strong company culture and value system is crucial to building a successful, functioning business. This means, employees today need encouragement and empathy in order to thrive and be motivated. Here to explore this further is Dr. Paul White, business psychologist, best-selling author of “The 5 Languages of Appreciation in the Workplace”, and president of...

Looking at the SAAR for July, auto retail came in at 14.5 million, higher than the initial projections of 14.3. This week, new car sales sat at 290,712 a 6.8% drop from this time last year. On the other hand, used car sales reported 231,488 units sold, a strong 15.4% jump from last year. On this week's episode of...

Recently, New York City mayor Bill de Blasio made some controversial statements regarding his feelings on the future of automotive consumerism in his city, post COVID-19. To share his thoughts on de Blasio’s recommendations, we’re pleased to welcome back Mark Schienberg, President of the Greater New York Automobile Dealers Association, or GNYADA. During Thursday's press conference, New York City mayor...

The auto industry has seen some levels of success in the past 90 days, but there is some apprehension about how the industry will continue to perform moving forward. Anxiety among dealer leaders, managers, and salespeople is still high and uncertainty lingers. Here to discuss how dealers can support and motivate their staff with a strong dealership culture during...

On today's show, we’re pleased to welcome veteran trainer Tommy Gibbs, President of Tommy Gibbs and Associates, and author of "7 Common Sense Factors to Avoid Being a Stupid Leader." With a bulk of the vehicle transaction done online, the skill set for salespeople is changing according to Tommy. Salespeople need to understand and embrace technology. However, with the...

Texas has been undoubtably one of the hardest hit states for the continued spread of the coronavirus. As some areas of the country have minimized restrictions, Texas has been forced to roll back their reopening plans. For Texas auto dealers, statewide mandates are in affect at dealerships once again but on a positive note, sales and service departments have...