Interviews

Every dealership is only as strong as their leader and being a good leader means positively adapting to a changing work environment. On today’s show, Jim Fitzpatrick speaks with Chris Saraceno, vice president and partner of Kelly Automotive Group, to discuss how using the Theory of 5 can improve leadership in your dealership today. So, what will readers take away...

Today, fewer consumers rely on a salesperson to make an informed purchase. Simply put, the internet gives the customer more transparency than the dealer does, but what would happen if the customer and dealer had the exact same information? On today’s show, CBT's Jim Fitzpatrick sits down with Barry Schwartz, vice president at Robertson Honda of Palmdale, California, and...

According to Dealer Marketing Magazine auto purchases by Hispanic buyers are on track to double from 2010 to 2020, growing at a pace of 116%, and Hispanics will buy nearly 2 million new vehicles this year. Here to tell us how dealers can best tap into this exploding market is Tony Zelaya, senior sales professional at Criswell Auto Broker...

With interest rates continuing to stay high, the analysts at Edmunds.com conducted an in-depth review of transaction and finance data across all 50 states. On today's show, CBT's Jim Fitzpatrick speaks to Ivan Drury, Senior Manager, Strategic Analytics to get a sense of how consumers are adapting to this changing environment. So, what exactly is car shopping responsibility? According to...

Ryan Kerrigan, Managing Director of Kerrigan Advisors, joins Bridget Fitzpatrick on CBT Automotive News to discuss the state of the Kerrigan Index. The pair discussed how the US-China trade war, Tariffs, NAFTA and bad weather all played a hand in weak sales for the month of September. The Kerrigan Index was down nearly six percent for the month of September...

CBT Automotive welcomes back David Lewis, Trainer and CEO of David Lewis & Associates. In this segment Jim and David discuss how the habits of the modern-day car shopper has changed and the importance of training for your employees. Jim leads off the conversation by asking David his thoughts on the lack of efforts when it comes to sales training, and brings...

From humble beginnings as a dealership porter to now being named one of Automotive News 40 Under 40, CBT Automotive welcomes Adam Marburger, corporate finance director at Suntrup Automotive in St. Louis, MO. Adam's place among the elite group of Automotive News' 40 under 40 is well earned, having raised F&I revenue per vehicle over $300 PVR for Suntrup Automotive in only...

Every dealer knows it costs hundreds of dollars just to make the phone ring, but integrating a CRM to your sales calls can help your dealerships capitalize on those selling opportunities in a more efficient way. Joining CBT's Jim Fitzpatrick is Mike Haeg, Vice President of Automotive at Car Wars, to discuss polishing up your CRM etiquette. "It's simple for us,"...

CBT News welcomes Dennis McGinn, Founder and CEO of Rapid Recon. During this segment, Jim and Dennis discuss the benefits of software designed for calibrating reconditioning efficiency. Dealers are always looking to cut down on the time it takes to move inventory, especially used cars that need reconditioning. Without a system in place to monitor the reconditioning process, it takes...

Every dealer knows that one of the more challenging aspects of running a successful business is hiring and keeping the right team...easier said than done, right? On today’s show, CBT’s Jim Fitzpatrick chats with Richard Bryan, international speaker, author, and business owner, to discuss the hiring process and how to bring top-notch talent to your dealership. The 7-Step Hiring Process to...