CNCDA President Brian Maas Talks About the State of the Car Business in California

Brian Maasvideo
Today on CBTNews.com for Friday, May 22nd, 2020: CNCDA President Brian Maas Talks About the State of the Car Business in California On today's show, CBT's Jim Fitzpatrick speaks to Brian Maas, President of California New Car Dealers Association. Brian and Jim talk about the current state of automotive in California, , and more. Six Ways to Keep From Overwhelming Your Employees...

Deliver an Efficient and Impressive Digital Retailing Experience Using These Strategies – Pete MacInnis, eLEND Solutions

eLend Solutionsvideo
On today’s show, we’re so pleased to welcome back Pete MacInnis, Founder and CEO of eLend Solutions. In this segment, Jim and Pete tackle how to address the digital retailing pitfalls brought on by the Coronavirus. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official...

How to Utilize the 4 Levels of Employee Accountability – Dave Anderson, LearnToLead

accountabilityvideo
In today’s segment, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he and Jim talked about evaluating your goals for 2020. Today, the pair tackle employee accountability. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today,...

Answering Your Legal Questions for Back-To-Business Operations at the Dealership – Steve Cupp, Fisher Phillips

Fisher Phillipsvideo
On today’s show, we’re so pleased to welcome back Steve Cupp, seasoned labor attorney and partner at Fisher Phillips. In this segment, Jim and Steve discuss post-pandemic FAQs for employers, and structuring workforce and pay plans for maximum Paycheck Protection Program (PPP) forgiveness under the CARES Act. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic...

WardsAuto’s Steve Finlay Talks Digital Retailing and the Importance of Cyber Security During COVID-19

Steve Finlayvideo
Today on CBTNews.com for Thursday, May 21st, 2020: WardsAuto's Steve Finlay Talks Digital Retailing and the Importance of Cyber Security During COVID-19 On today's show, we welcome back long-time CBT contributor and Senior Editor at WardsAuto, Steve Finlay. In this segment, Steve and Jim talk about digital marketing and why it's important to keep your data safe during these times Uber Slashes...

Are Your BDC Employees Using the Right Language During this Crisis?

languagevideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during a crisis. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the retail automotive industry. Be sure to follow...

The Importance of Personally Engaging with the Customer During the Digital Car Buying Journey – Becky Chernek, F&I Expert

Becky Chernekvideo
On today’s show, we’re so pleased to welcome back Becky Chernek, F&I expert, President of Chernek Consulting, and host of F&I Today right here on CBT. In this segment, Jim and Becky tackle how the F&I process fits into online vehicle transactions.  Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim...

Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World

Joseph Michellivideo
Today on CBTNews.com for Wednesday, May 20th, 2020: Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World On today's show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community,...

How the Pandemic has Transformed the Registration and Titling Process – Kait Gavin, Dealertrack

Titlingvideo
On today’s show, we’re so pleased to welcome back Kait Gavin, vice president of operations for Dealertrack Titling Solutions. In this segment, Jim and Kait discuss how the registration and title process has been affected by the coronavirus pandemic. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car...

Should Your Dealership Re-evaluate its Year End Goals For 2020? – Dave Anderson, Leadership Expert

goalsvideo
In today’s segment, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he and Jim talked about improving your team’s mental toughness. Today, the pair tackle adjusting your goals for the remainder of the fiscal year. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic...

HEADLINES

Merril Hogevideo

Former NFL Player, ESPN Commentator, Author & Cancer Survivor Merril Hoge Talks About Overcoming...

On today's show, we’re pleased to welcome Merril Hoge, former NFL running back for the Pittsburgh Steelers and Chicago Bears. Merril also serves as...
Jeff Dykevideo

On CBT News for May 25, 2020: Sonic Automotive President Jeff Dyke Addresses COVID-19...

Today on CBTNews.com for Monday, May 25th, 2020: Sonic Automotive President Jeff Dyke Addresses COVID-19 Challenges and What Lies Ahead for EchoPark On today's show,...
customers

Five Ways to Make Your Dealership’s Brand Irresistible to Customers

Think about your favorite products. What is it that attracts you to them? Is it the product itself? Is it the messaging around it?...
service

How Service Kiosks Affect Fixed Ops

Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel