Are You Getting the Message?: Connect With Consumers the Way They Want

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In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. While the...

Service Retention: How online culture is slowly killing your service drive – Total Customer Connect

Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want to shop and order goods and services online, and are leaving the traditional consultation style establishments behind. When we shop on...

How to Make Dealers More Profitable in 2018 with Virtual Sales Training

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  Joe Gumm speaks with Cory Mosley author, speaker, and expert in the auto retail space and the Host of Progressive Retail on CBT News about virtual sales training, online auto sales, and the new Automotive Internet Sales Accelerator Program available through Mosley Automotive, a...

Is There A Such Thing As Too Much Automotive Technology For Drivers?

automotive technology
Today, the number of screens people will interact with is more than at any other time in history. From smartphones to computers, and tablets, there is no shortage of technology for us to have to keep an eye on. However, there is one more...

The Threat of Cybersecurity Breaches: Four Ways Dealers Can Protect Customer Information

cybersecurity
Do you have credit card information stored on your computer? Have you ever opted to have your passwords remembered on your browser? Did you ever open an email from someone you did not know? If you did, it would make sense. Technology is created...

Three Ways Dealers Can Prepare for Advanced Technology Changes

advanced technology
A Gap in Technology Proficiency Dealers play a pivotal role in how car buyers utilize advanced technologies within their vehicles. Consumers live in a digitized world full of smartphones, tablets, and social media. One would think that significance usage of these items would make car...

U.S. Automotive Dealers will benefit from Canada’s growing tech status

automotive AI
The term “AI” is definitely making waves in America. As a member of the executive team for an Automotive AI technology leader, I can barely check my inbox without running into a new AI-related discussion with my peers. In these discussions, I’m excited to see...

Three Takeaways From AutoNation’s New Partnership With Waymo

Waymo’s Journey From Project To Company Waymo has had a long journey from Google side project to its own viable company. In 2009, Google began testing driverless car technology with 100-mile routes driven by autonomous Toyota Priuses. In 2015, the project sparked buzz when Steve...

Integration is Key to Dealer Excellence

experience
The current automotive retail experience is a fragmented one. With so much change happening in the marketplace, dealers are constantly looking to the horizon, rethinking how vehicles are retailed and re-evaluating where revenues streams will come from. Will they look to sell more used...

William Wallace: Why dealers are an important piece of eVehicle future

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When customers have issues with their vehicles, they go to the dealership to fix it. So where is the automaker's responsibility, especially when it comes to the future of autonomous vehicles? William Wallace, a policy analyst with Consumers' Union, says organizations rely on dealers...

HEADLINES

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Making Changes and Meeting Customer Expectations | Trump administration tax hike might impact car...

  On today's CBT Newscast for Monday, February 19th, 2018: Michael Anderson: Making Changes and Meeting Customer Expectations Consumers have changed and it’s impacting Car Dealerships. Michael...
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Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...
customer expectationsvideo

Michael Anderson: Making Changes and Meeting Customer Expectations

  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can...
sales

4 Opportunities That Create More Sales

Opportunity #1 – Bring your own business To be successful for a long period of time you must create lead generation marketing. Lead generation equals...

Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...

Don’t be like everyone else on the demo drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...