The Evolution of On-Lot Shopping – Larry Dorfman

shoppingvideo
  The role of the salesperson on the floor has changed over the years and now engaging with customers extends far beyond the reach of an in-store experience. The fact of the matter is that a buyer probably knows more about the car they want...

Apple CarPlay vs. Android Auto

Apple CarPlay
Android Auto and Apple CarPlay are latest developments in the evolution of automotive connectivity. Both applications pump a small portion of your phone’s functionality into your car’s built-in infotainment system. These applications basically turn the infotainment system display into a second screen for your phone...

A Radical Shake-Up to the Auto Industry: The Blockchain Digital Ledger

blockchain
The automotive industry is ever-changing and evolving, especially when it comes to technology. An innovation has piqued the interest of car manufacturers, car buyers, and others affiliated with the industry. The topic of blockchain has been coming up more and more in reference to...

Human Intelligence is More Valuable than Artificial Intelligence

human intelligence
If you are like a lot of dealers today, you are considering using some form of Artificial Intelligence (AI) in your dealership.  In fact, you may already have it in play via chat, texting, emails, etc. to your customers. The truth is, it’s probably...

Bored with Blockchain? Take a Closer Look

blockchain
Right about now, blockchain technology might seem like the Wizard in Oz: lots of flash, difficult to understand, and slightly overrated – to put it mildly. Sure, it’s an amazing bit of progress with the potential to change operational processes across many industries –...

Automotive Commerce Exchange Network Where New Solutions Are Developed – FORTELLIS

Commerce Exchangevideo
In a recent interview with Leigh Ann Conver of Fortellis from the CBT Automotive Network booth at Digital Dealer 24, we learn more on how the automotive industry has a new automotive commerce exchange technology platform where industry professionals, developers, and others can go to...

How Auto/Mate Is Focused On Building Services Your Dealership Can Relate To

Auto/Matevideo
Jim Fitzpatrick recently spent time with Dave Druzynski, Chief People Officer at Automate, where they spoke about how Auto/Mate is no longer merging with CDK Global. As this news brought a lot of joy to the dealer community, it has also lit a powerful spark...

How to Avoid Hackers and Fraud in your Dealership

hackers
In the information age, we must be constantly vigilant against faceless hackers who can cause untold damage without ever being seen. The damage they cause can include anything from data breaches to high-jacking of computer or phone systems. Recently, a local dealer in Akron, Ohio...

Offer a Customized Online Experience at Your Dealership – Paul Wagner, CloudEngage

online experiencevideo
Every dealer wants to make sure their dealership has a great online and offline customer experience. On today’s show, we are joined by Paul Wagner, Founder, and CEO Of CloudEngage, A company that has been helping automotive retailers to enhance their online experience. As we...

What is AI and How Can It Benefit My Dealership?

machine learning
When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact with AI in many ways throughout our day. Apps like Google Maps and Waze use algorithms to analyze traffic flow...

HEADLINES

Saturday Morning Sales Meetingvideo

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining...
millennials

The ABCs of Selling to Millennials

Millennials. They turn to their phone for everything: ordering groceries, snapping selfies, booking reservations, Instagramming avocado toast, and stalking exes. It’s no surprise that...
Joseph Michellivideo

Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli, NYTimes Best Selling...

Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and...

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

Texting Strategy

Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with...