How AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg

call center practicesvideo
On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the problems facing dealers in their call centers, as well as incorporating a CRM into...

Ridesharing Services Increase Earning Potential for Automotive Service Centers

ridesharing
The trend of using ridesharing services, like Uber and Lyft, gained popularity seemingly overnight. Within the last five years, ridesharing through these and other companies has expanded greatly, reaching nearly every city and town, big or small, around the globe. For automotive service centers,...

How Your Dealership Can Use AI to Personalize the Consumer Experience – Lori Wittman, VinSolutions

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With a tremendous amount of information right at their fingertips, car buyers are doing more research than ever, and they expect dealers to keep up as well. But when customers walk into a store, they often know more about the dealership than the dealership...

Top Tools to Use to Make Sure Your Dealership Has the Necessary Technology

credit data
Most consumers today are savvy enough to check their credit scores before they even walk into the dealership. Knowing their score lets them have a better idea of whether they’ll be approved for auto loans as well as the rate that they are likely...

How This Feature is Changing The Automotive Experience

chatbots
Just when you got used to social media, things are changing up again. While it’s not time to close out your Facebook account or delete Instagram just yet, the way humans communicate is once again showing signs of reorganization. For a while social media...

How Outsourcing Digital Vehicle Listings Can Save Time and Money at Your Dealership – Derek Hansen, Manheim

manheim expressvideo
Every dealer knows how crucial it is to make fast and smart decisions about their inventory management. Here to tell us how Manheim Express is bridging the gap to the digital wholesale vehicle marketplace is Derek Hansen, Vice President of Offsite Solutions for Manheim....

Six of the Most Innovative Current and Upcoming Connected Car Features

car buyers
The days of just using your car to get from Point A to Point B are over. Today, cars are not only collections of gears and steel, but they are also becoming as technologically innovative and connected as the average smartphone. Today’s cars have features...

Servicing the Newest Automotive Technology Increases Profits for Automotive Service Centers

service centers
Previously, automotive service centers only had to worry about the basic functions of a vehicle, like engine work, tire changes, and routine maintenance. The idea that mechanics in the automotive industry need to be savvy with high-tech computer systems is a relatively new one,...

Hyundai’s 5-year, 40 Billion Dollar Plan

Hyundai
This week, Hyundai Motor announced that it’s planning on allocating 45 trillion won ($40 billion USD) within the next five years to make significant technological advances, which includes about 20 trillion won ($17.7 billion USD) to research and development and 14 trillion won ($12.4...

How to Make Up For Lost Profits in Your Service Department as Consumers Shift to EVs – Steve Finlay, WardsAuto

EVsvideo
0 When electric vehicles become more popular and mainstream, dealers worry that their fixed-ops departments will be the ones to suffer. With simpler propulsion systems and 40 percent fewer parts, EVs are on track to disrupt the service drive in a big way. On today’s...

HEADLINES

problem solvervideo

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...
newscastvideo

Week In Review: How to Embrace Industry Change and Adapt to the Needs of...

CBT News Week In Review for Friday, May 24th, 2019: How to Embrace Industry Change and Adapt to the Needs of Your Customers - Natasha...
successfulvideo

CRM Managers, BDRs, and How to Be Successful

On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and...
cash

Converting the Cash Buyer in F&I – It Could Be Easier Than You Think

There has never been an F&I manager in the history of the car business that has ever been excited to work a ‘cash deal’....

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...

CRM Managers, BDRs, and How to Be Successful

On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and...

Advice for Buying or Selling a Dealership

On this week's episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he...