Technology

  The role of the salesperson on the floor has changed over the years and now engaging with customers extends far beyond the reach of an in-store experience. The fact of the matter is that a buyer probably knows more about the car they want...

Android Auto and Apple CarPlay are latest developments in the evolution of automotive connectivity. Both applications pump a small portion of your phone’s functionality into your car’s built-in infotainment system. These applications basically turn the infotainment system display into a second screen for your phone...

The automotive industry is ever-changing and evolving, especially when it comes to technology. An innovation has piqued the interest of car manufacturers, car buyers, and others affiliated with the industry. The topic of blockchain has been coming up more and more in reference to...

If you are like a lot of dealers today, you are considering using some form of Artificial Intelligence (AI) in your dealership.  In fact, you may already have it in play via chat, texting, emails, etc. to your customers. The truth is, it’s probably...

Right about now, blockchain technology might seem like the Wizard in Oz: lots of flash, difficult to understand, and slightly overrated – to put it mildly. Sure, it’s an amazing bit of progress with the potential to change operational processes across many industries –...

In a recent interview with Leigh Ann Conver of Fortellis from the CBT Automotive Network booth at Digital Dealer 24, we learn more on how the automotive industry has a new automotive commerce exchange technology platform where industry professionals, developers, and others can go to...

Jim Fitzpatrick recently spent time with Dave Druzynski, Chief People Officer at Automate, where they spoke about how Auto/Mate is no longer merging with CDK Global. As this news brought a lot of joy to the dealer community, it has also lit a powerful spark...

In the information age, we must be constantly vigilant against faceless hackers who can cause untold damage without ever being seen. The damage they cause can include anything from data breaches to high-jacking of computer or phone systems. Recently, a local dealer in Akron, Ohio...

Every dealer wants to make sure their dealership has a great online and offline customer experience. On today’s show, we are joined by Paul Wagner, Founder, and CEO Of CloudEngage, A company that has been helping automotive retailers to enhance their online experience. As we...

When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact with AI in many ways throughout our day. Apps like Google Maps and Waze use algorithms to analyze traffic flow...