TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

Shep Hyken on how customer experience drives loyalty in 2026

Shep Hyken on how customer experience drives loyalty in 2026

- March 30, 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Customer Experience CBT Now
RevDojo

Close more deals by responding to leads in minutes, not hours — Kyle Disher | RevDojo

- March 9, 2026
Fast, consistent follow-up can determine whether a dealership closes a sale or loses a customer. On today’s episode of CBT Now, Kyle Disher, founder and CEO of RevDojo, shares insights...
Customer Experience CBT Now
trust, loyalty

Trust is the new currency: Winning loyalty as the automotive industry evolves

- February 4, 2026
For decades, automotive retail followed a familiar rhythm. Consumers financed vehicles through dealerships, replaced them on predictable cycles, and returned to the dealership for service largely by default. That rhythm...
Customer Experience Publishing Partners
Cherokee Mitsubishi

Inside Cherokee Mitsubishi’s customer-first strategy driving growth

- February 3, 2026
Cherokee Mitsubishi is taking a different approach to dealership growth by prioritizing customer retention, referrals, and employee engagement over traditional acquisition-heavy strategies. Joining us on today's episode of Inside Automotive,...
Customer Experience Inside Automotive
Car buyer satisfaction hits record highs as omnichannel retail and AI improve experiences, though affordability remains a major concern.

Omnichannel and AI help drive higher car buyer satisfaction

- January 21, 2026
On the Dash: Car buyer satisfaction is rising, driven by omnichannel flexibility and faster, more efficient experiences. Omnichannel retail saves buyers time, but gaps remain between what consumers want to...
Customer Experience Articles
Joseph Michelli examines how AI is transforming the workplace customer experience and why human centered leadership remains essential

Joseph Michelli discusses AI trends reshaping workforce and customer experience

- December 30, 2025
As the year winds down, many businesses are focused on closing strong and setting up for the new year. On today's episode of CBT Now, Joseph Michelli, CEO of The...
Customer Experience CBT Now
mobile service, CDK

Mobile service gains traction as dealers weigh fixed ops opportunity

- December 25, 2025
On the Dash: Mobile service customers report higher satisfaction, and 40% are willing to pay a premium for on-site service. Speed and convenience are driving demand, with routine maintenance emerging...
Data & Analytics Articles
GEO, April Simmons

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

- December 2, 2025
While artificial intelligence is reshaping how car buyers research vehicles, making it essential for dealerships to adapt quickly, GEO (Generative Engine Optimization) is an emerging technology that delivers highly personalized,...
Inside Automotive Sales & Marketing
CDK Service shopper study

2025 CDK Service Shopper Study highlights loyalty shifts, mobile growth, and digital demands

- November 5, 2025
On the Dash:  Mobile service is growing rapidly, with 40% of customers willing to pay up to 10% more for the convenience and a Net Promoter Score of 64. Appointment...
Headlines Articles
weather tires,

All weather vs. all-season tires – similar names, big difference

- October 15, 2025
With the impending winter season bringing changing elements and heightened risk on the road, car preparation is more important than ever. One auto aspect that’s often overlooked, but essential to...
Articles Tips & Training


Latest Articles
Latest Articles 04/03/26

White House revises metals tariffs, Stellantis eyes Canada EVs with Leapmotor, NHTSA considers ban on faulty Chinese airbags

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa
Latest Articles 04/03/26

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa

GM to invest more than $150 million in Saginaw Metal Casting Plant
Latest Articles 04/03/26

GM to invest more than $150 million in Saginaw Metal Casting Plant

White House revises metals tariffs, shifts calculation method
Latest Articles 04/03/26

White House revises metals tariffs, shifts calculation method

Stellantis explores EV production in Canada with China’s Leapmotor
Latest Articles 04/03/26

Stellantis explores EV production in Canada with China’s Leapmotor

NHTSA weighs U.S. ban on defective Chinese airbag components
Latest Articles 04/03/26

NHTSA weighs U.S. ban on defective Chinese airbag components

Toyota bets on EV rebound with seven-model U.S. lineup
Latest Articles 04/03/26

Toyota bets on EV rebound with seven-model U.S. lineup

Affordability takes center stage at the 2026 NY Auto Show
Latest Articles 04/03/26

Affordability takes center stage at the 2026 NY Auto Show

Legal battles reshape car sales
Latest Articles 04/03/26

Legal battles reshape car sales

California’s War on Classic Cars Just Hit a Wall—Thanks to Jay Leno
Latest Articles 04/03/26

California’s war on classic cars just hit a wall– Thanks to Jay Leno


CBT News
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