Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing

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On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority of dealers aren't utilizing their CRMs to their fullest capabilities. They also tackle what...

How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine, Scott Clark Auto Group

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With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are looking to bring the same BDC model over to the service department for even...

Revitalize Your BDC in 2019 with These Proven Techniques – David Kain, Kain Automotive

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As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for 2019. If you’re brainstorming new standards for your dealership’s BDC and sales training efforts, then our next guest has some...

How Paramus Honda Found Success By Expanding Their BDC – Jason Cohen, BDC and E-Commerce Director

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On today's show, Jim speaks to Jason Cohen, BDC and E-Commerce Director for Paramus Honda, one of the largest and most profitable stores in Lithia Auto Chain, to discuss how to effectively expand your dealership BDC, and get the most from your dealership’s internet...

Shifting the Customer Approach in Your BDC – David Lewis

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Traditional shoppers used to visit three to four dealerships before making a purchase. Now, with the shift going digital, dealership visits have dwindled to approximately one-and-a-half. Shoppers are spending more time researching that when they finally do touch base with your BDC department, it’s...

Automotive Internet Sales Program Designed to Enhance Profitability

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Cory Mosley, host of Progressive Retail here on the CBT Automotive Network talks with Joe Gumm about the Automotive Internet Sales Accelerator Program. This program designed to help dealers create scale and accountability in their internet and BDC departments. It includes first-class training, coaching, and...

The Power of Voicemail

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Are your voicemails generic? Don’t underestimate the importance of voicemail in your arsenal of tools. Show your customers you care with this advice from David Kain.

Is your dealership connecting with online buyers the right way?

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  When it comes to figuring out what buyers want and when they want it, it may be difficult to decide how to use your data. We caught up with Jeff Garris, Director of Business Development at Mercedes-Benz of Buckhead, to find out what his...

What to do with an underperforming BDC

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  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales but pro-BDC for service. Mark goes on to explain that service BDC could shorten...

Daily Newscast: Should BDC work on commission, Trump to lower fuel emission standards and Engaging online buyers

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In today’s CBT Newscast for Tuesday March 21, 2017: Should BDC get paid on results? We know salespeople and sales managers get paid on results? Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks...

HEADLINES

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Week In Review: The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising...

 CBT News Week In Review for Friday, July 19th, 2019: The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend - Brian Benstock,...
frictionvideo

Getting Rid of Friction in the Dealership

 Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
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Moving Smoothly From Greeting the Customer

The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart...
dealership

Climbing the Ladder of Success in a Dealership

There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you...

Moving Smoothly From Greeting the Customer

The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart...

Creating a Business Development Culture

On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...