Turning a Phone Call Into an Appointment

It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of Chicago team knows all too well the toll this can take on show rates. I sat down with Micah Basarich,...

Are You Getting the Message?: Connect With Consumers the Way They Want

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In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. While the...

Automotive Internet Sales Program Designed to Enhance Profitability

Cory Mosley, host of Progressive Retail here on the CBT Automotive Network talks with Joe Gumm about the Automotive Internet Sales Accelerator Program. This program designed to help dealers create scale and accountability in their internet and BDC departments. It includes first-class training, coaching, and...

The Power of Voicemail

Are your voicemails generic? Don’t underestimate the importance of voicemail in your arsenal of tools. Show your customers you care with this advice from David Kain.

Is your dealership connecting with online buyers the right way?

  When it comes to figuring out what buyers want and when they want it, it may be difficult to decide how to use your data. We caught up with Jeff Garris, Director of Business Development at Mercedes-Benz of Buckhead, to find out what his...

What to do with an underperforming BDC

  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales but pro-BDC for service. Mark goes on to explain that service BDC could shorten...

Daily Newscast: Should BDC work on commission, Trump to lower fuel emission standards and Engaging online buyers

Commission in BDCvideo
In today’s CBT Newscast for Tuesday March 21, 2017: Should BDC get paid on results? We know salespeople and sales managers get paid on results? Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks...

Should your BDC work on commission?

We know salespeople and sales managers get paid on results. Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks so. In this informative interview, Joe Gumm finds out exactly what Young Automotive is...

How to succeed by fixing your dealership’s phone process

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Jim Fizpatrick and Chip King, Founder and CEO of CallRevu on how to succeed by fixing your dealership's phone process

Interview with Conference Speaker David Kain

Joe Gumm sat down with David Kain, Expert Automotive Trainer to chat about his breakout session at the 2017 CBT Automotive Conference. David will host a DealerTalks Session titled: Create a Business Development Dealership & Watch Your Business Grow. Joe asked David the following Questions. Watch...


ford and Volkswagen

Ford and Volkswagen Join Forces

Volkswagon AG and Ford set the auto industry abuzz, announcing they’ve come to agreements regarding an alliance. According to Volkswagen, the plan is for...

Finding New Paths to Profitability at Your Dealership – Trevor Gile | What Cadillac’s...

Today on CBTNews.com - Wednesday, January 16th, 2019: Finding New Paths to Profitability at Your Dealership - Trevor Gile, Motorcars Honda The annual NADA show is...
tax season

Your Dealership Could Sell More Cars During Tax Season Than You Would Imagine

Let’s face it: taxes are rarely anyone’s favorite topic. Few people look to tax season with anticipation, with the exception of accountants… and dealerships? That’s...

What Cadillac’s Announcement Means for the EV’s in 2019

One of the hottest automotive trends of recent years has been the rise of the Electric Vehicle (EV). With companies like Tesla setting the...

Updating your “Why Buy Here” Proposition

  On this week's episode of On the Mark, Mark Tewart tells you what you can do to update your "Why Buy Here" proposition.

Focusing Less on Conversions and More on Outcomes

On today's episode of Auto Marketing Now, Brian Pasch challenges dealers to focus less on conversions and more on outcomes.

Proven Menu Selling Techniques

 On today's episode of F&I Today, Becky Chernek discusses how over-complicated menu selling can be detrimental to your success, and how being consistent and...