How MAX BDC Creates Better Harmony Between the BDC and Sales Departments – Mike Cavanaugh, MAX Digital

MAX Digitalvideo
Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Mike Cavanuagh, Executive Vice President for MAX Digital. VIDEO TRANSCRIPT: Jim Fitzpatrick: How's the NADA Show going for you so far? Mike Cavanaugh: This is the busiest...

Unlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy

BDC Strategyvideo
On today’s show, we’re pleased to welcome back Sarah Vantine, BDC Director for Scott Clark Auto Group out of Charlotte, NC. Since we last spoke to Sarah, she has continued to grow and expand Scott Clark Auto's BDC strategy to include finance and additional...

Proactive Dealer Solutions Rebrands, Enhances Platform

Proactive Dealer Solutions
HUNTERSVILLE, N.C. (Feb. 1, 2020) — Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence, call handling, and coaching, has rebranded and enhanced its powerful Call Management Solution to CallerCX. PDS announced the rebranding in late...

Your Top Digital Strategy for 2020 is in the Dealership

digital
Digital retailing continues to gain ground within the automotive industry. We’ve all seen the news stories sharing the growth of online transactions and new delivery options driven by Carvana, Vroom and other alternate models. The buzz and investment continue to grow, with Vroom recently...

Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanaugh, MAX Digital

BDCvideo
On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC in 2020 as well as the exciting releases at the upcoming NADA show. Be sure to check out their booth...

How to Create an Efficient Business Development Dealership

business development
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development Centers (BDCs) are a great way to grow your dealership’s sales and service business when set up properly.  The trouble...

The Importance of Monitoring the Quality of Your Dealership’s Leads – Kevin LeSage, Autotrader

leadsvideo
Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader. VIDEO TRANSCRIPT: Jim Fitzpatrick: Welcome into the show, Kevin. Kevin LeSage: Thanks, Jim. How're you doing? Jim Fitzpatrick: Great. So can you tell us...

Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing

video
 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority of dealers aren't utilizing their CRMs to their fullest capabilities. They also tackle what...

How Your Dealership Staff Can Improve Their Communication with Customers

communication
Successful customer interactions are just as important today as they were when the first cars left factories at the turn of the century. That said, how dealership staff carry out these interactions has changed significantly. A vast bulk of initial and follow-up communication is...

Five Ways to Optimize Voicemails and Convert Leads for Your Dealership

voicemails
Contrary to popular belief, phone calls are still a crucial business engagement tool. In fact, according to the 2018 Autotrader Car Buyer Survey, the second most popular point of contact between customers and dealers is through a phone call. While customers are increasingly using...

HEADLINES

Sam Slaughtervideo

On CBT News for May 29, 2020: President of Sellers Auto Group, Sam Slaughter...

Today on CBTNews.com for Friday, May 29th, 2020: President of Sellers Auto Group, Sam Slaughter Talks About the Retail Auto Recovery in Michigan On today's show,...
video testimonials

Benefits of Video Testimonials

Customer reviews make a big difference in how customers hear and think about your business. Even before COVID-19, video testimonials were gaining attention as...
technology

Successfully Implementing Technology in the Service Department

During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is...
Jeff Shorevideo

The Skill Sets Your Salespeople Need in Order to Thrive During the COVID-19 Recovery...

On today's show, we’re pleased to welcome back Jeff Shore, CEO of Shore Consulting, best-selling author, and B2C sales expert. In this segment, he...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel