Applying Your Core BDC Strategies to the Entire Dealership – David Kain, Kain Automotive

David Kainvideo
In an increasingly digital world, it’s time to refresh old standards and set higher expectations for your dealership. If you’re brainstorming new models for your dealership’s marketing, BDC, and sales training efforts, then our next guest has some advice you don’t want to miss. Recently, we had the chance to speak with David Kain, president of Kain Automotive and host of Kain & Co. every Thursday on CBT News. Related: Five Ways to Optimize Voicemails and Convert Leads for Your...

Leverage Artificial Intelligence to Score and Evaluate Every Customer Call – Lawson Owen, Proactive Dealer Solutions

Proactive Dealer Solutionsvideo
At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Lawson Owen, Managing Partner of Proactive Dealer Solutions. VIDEO TRANSCRIPT: Jim Fitzpatrick: The energy level's great from all the dealers. They're coming off of a great year, they're heading into another great year. Lawson Owen: Absolutely. Jim Fitzpatrick: The economy's doing good, but that being said, they all want to make more money, right? They all want to make more money out of every single deal. Talk to us about...

Increase Your BDC’s Efficiency and Effectiveness with Call Tracking Analytics from CallRevu – Anthony Giagnacovo, CEO

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Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Anthony Giagnacovo, CEO of CallRevu. VIDEO TRANSCRIPT: Jim Fitzpatrick: For the few dealers that are not as familiar with CallRevu, tell us what you guys do for dealers. Anthony Giagnacovo: We've been around for over 10 years now. We were built by dealers for dealers with dealer people, so we are pure automotive players. What we do is really the call analytics...

How MAX BDC Creates Better Harmony Between the BDC and Sales Departments – Mike Cavanaugh, MAX Digital

MAX Digitalvideo
Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Mike Cavanuagh, Executive Vice President for MAX Digital. VIDEO TRANSCRIPT: Jim Fitzpatrick: How's the NADA Show going for you so far? Mike Cavanaugh: This is the busiest NADA we've ever had. This has been just a tremendous event thus far. Jim Fitzpatrick: Congratulations to you and your team on that. Mike Cavanaugh: Yeah, thank you. A lot of hard work, preparation, and it all...

Unlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy

BDC Strategyvideo
On today’s show, we’re pleased to welcome back Sarah Vantine, BDC Director for Scott Clark Auto Group out of Charlotte, NC. Since we last spoke to Sarah, she has continued to grow and expand Scott Clark Auto's BDC strategy to include finance and additional sales opportunities. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick, thanks so much for joining me on another edition of CBT news. Today, we're delighted to have back to the show, Sarah Vantine and she is the...

Proactive Dealer Solutions Rebrands, Enhances Platform

Proactive Dealer Solutions
HUNTERSVILLE, N.C. (Feb. 1, 2020) — Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence, call handling, and coaching, has rebranded and enhanced its powerful Call Management Solution to CallerCX. PDS announced the rebranding in late December to more adequately reflect how the system works to enhance the customer experience. CallerCX uses artificial intelligence (AI) to monitor and track calls and trains team members to fix and master the phones. PDS...

Your Top Digital Strategy for 2020 is in the Dealership

digital
Digital retailing continues to gain ground within the automotive industry. We’ve all seen the news stories sharing the growth of online transactions and new delivery options driven by Carvana, Vroom and other alternate models. The buzz and investment continue to grow, with Vroom recently snagging another $245M in funding. In fact, if you were going to choose a singular theme for 2019 it would have to be the rise of online sales. In 2019, we saw Carvana go from...

Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanaugh, MAX Digital

BDCvideo
On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC in 2020 as well as the exciting releases at the upcoming NADA show. Be sure to check out their booth #3737C. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT News. Thanks so much for joining us on today's broadcast. We're so excited to have with us Mr. Mike Cavanaugh, who is the executive vice president...

How to Create an Efficient Business Development Dealership

business development
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development Centers (BDCs) are a great way to grow your dealership’s sales and service business when set up properly.  The trouble is that many I have encountered over the years were designed and launched hastily and have been dismantled as quickly as they were built.  I’ve often said that I’ve witnessed more BDC funerals than births...

The Importance of Monitoring the Quality of Your Dealership’s Leads – Kevin LeSage, Autotrader

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Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader. VIDEO TRANSCRIPT: Jim Fitzpatrick: Welcome into the show, Kevin. Kevin LeSage: Thanks, Jim. How're you doing? Jim Fitzpatrick: Great. So can you tell us about the findings from Cox Automotive's white paper, The High Cost of Poor Quality Leads? I love the title. Kevin LeSage: Yeah. So basically, we partnered with VinSolutions, obviously our CRM solution, to identify and really...

HEADLINES

Prime Automotivevideo

Prime Automotive CEO Todd Skelton on How Business Has Changed in the Last 6...

  Prime Automotive Group was growing tremendously before the COVID-19 outbreak. CEO Todd Skelton was tasked with keeping the momentum up while also managing the...
customers

Tips for Retaining Customers Amid the COVID-19 Pandemic

There is no doubt in anyone’s mind that the COVID-19 pandemic has greatly impacted businesses and consumers in a way most people would have...
shift momentum

4 Ways to Shift Momentum in this Uncertain Environment

This morning as I watch the wave’s crash and rest upon the sandy shoreline, it occurred to me that the waves have momentum. Sometimes,...
auto industryvideo

CBT Automotive Newscast: August 14, 2020

Today's Featured Interview: Prime Automotive CEO Todd Skelton on How Business Has Changed in the Last 6 Months Prime Automotive Group was growing tremendously before the...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...