The Power of Voicemail

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Are your voicemails generic? Don’t underestimate the importance of voicemail in your arsenal of tools. Show your customers you care with this advice from David Kain.

Is your dealership connecting with online buyers the right way?

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  When it comes to figuring out what buyers want and when they want it, it may be difficult to decide how to use your data. We caught up with Jeff Garris, Director of Business Development at Mercedes-Benz of Buckhead, to find out what his...

How to create magic on the phone

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  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.

What to do with an underperforming BDC

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  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales but pro-BDC for service. Mark goes on to explain that service BDC could shorten...

Daily Newscast: Should BDC work on commission, Trump to lower fuel emission standards and Engaging online buyers

Commission in BDCvideo
In today’s CBT Newscast for Tuesday March 21, 2017: Should BDC get paid on results? We know salespeople and sales managers get paid on results? Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks...

Should your BDC work on commission?

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We know salespeople and sales managers get paid on results. Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks so. In this informative interview, Joe Gumm finds out exactly what Young Automotive is...

How to succeed by fixing your dealership’s phone process

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Jim Fizpatrick and Chip King, Founder and CEO of CallRevu on how to succeed by fixing your dealership's phone process

Interview with Conference Speaker David Kain

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Joe Gumm sat down with David Kain, Expert Automotive Trainer to chat about his breakout session at the 2017 CBT Automotive Conference. David will host a DealerTalks Session titled: Create a Business Development Dealership & Watch Your Business Grow. Joe asked David the following Questions. Watch...

Why your dealership will benefit from this brand’s experience center idea

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In an age when the buzz is about "virtual test drives" and buying cars without setting foot in a dealership, Porsche has embarked on a $60-million experiment here in hopes that some serious time behind the wheel will turn skeptics into believers. The Porsche Experience Center...

Best Practices for a Compliant Service Department

Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most commonly-cited consumer complaints. Although many of these grievances may be the result of customer...

HEADLINES

Saturday Morning Sales Meetingvideo

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining...
millennials

The ABCs of Selling to Millennials

Millennials. They turn to their phone for everything: ordering groceries, snapping selfies, booking reservations, Instagramming avocado toast, and stalking exes. It’s no surprise that...
Joseph Michellivideo

Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli, NYTimes Best Selling...

Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and...

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

Texting Strategy

Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with...