Turning a Phone Call Into an Appointment

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It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of Chicago team knows all too well the toll this can take on show rates. I sat down with Micah Basarich,...

Are You Getting the Message?: Connect With Consumers the Way They Want

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In today’s mobile-driven society, consumers have an array of different channels at their fingertips to reach out to businesses and providers. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. While the...

Automotive Internet Sales Program Designed to Enhance Profitability

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Cory Mosley, host of Progressive Retail here on the CBT Automotive Network talks with Joe Gumm about the Automotive Internet Sales Accelerator Program. This program designed to help dealers create scale and accountability in their internet and BDC departments. It includes first-class training, coaching, and...

The Power of Voicemail

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Are your voicemails generic? Don’t underestimate the importance of voicemail in your arsenal of tools. Show your customers you care with this advice from David Kain.

Is your dealership connecting with online buyers the right way?

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  When it comes to figuring out what buyers want and when they want it, it may be difficult to decide how to use your data. We caught up with Jeff Garris, Director of Business Development at Mercedes-Benz of Buckhead, to find out what his...

What to do with an underperforming BDC

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  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales but pro-BDC for service. Mark goes on to explain that service BDC could shorten...

Daily Newscast: Should BDC work on commission, Trump to lower fuel emission standards and Engaging online buyers

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In today’s CBT Newscast for Tuesday March 21, 2017: Should BDC get paid on results? We know salespeople and sales managers get paid on results? Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks...

Should your BDC work on commission?

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We know salespeople and sales managers get paid on results. Should it be the same for those who work in BDC? Jennifer Zorko, Business Development Director for Young Automotive Group thinks so. In this informative interview, Joe Gumm finds out exactly what Young Automotive is...

How to succeed by fixing your dealership’s phone process

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Jim Fizpatrick and Chip King, Founder and CEO of CallRevu on how to succeed by fixing your dealership's phone process

Interview with Conference Speaker David Kain

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Joe Gumm sat down with David Kain, Expert Automotive Trainer to chat about his breakout session at the 2017 CBT Automotive Conference. David will host a DealerTalks Session titled: Create a Business Development Dealership & Watch Your Business Grow. Joe asked David the following Questions. Watch...

HEADLINES

problem solvervideo

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...
newscastvideo

Week In Review: How Your Dealership Can Thrive and Become More Profitable in 2019...

CBT News Week In Review for December 14th, 2018: How Your Dealership Can Thrive and Become More Profitable in 2019 - Tom Richards, NCM Labs Having...
customer carevideo

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...
GM

How GM’s Layoffs will Affect the Auto Industry in 2019

GM announced last week that it would close five factories and lay off nearly 15,000 workers in a move that may be indicative of...

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...

Are You Ready to Go All Digital?

On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...