How important is reputation? If the stats are to be believed, pretty vital. According to the World Economic Forum, more than 25 percent of a company's market value is directly...
After serving 13 years as the president of the JM&A Group, Forrest Heathcott has announced his retirement. JM&A Group is one of the largest independent providers of F&I products and...
Earlier this year, Chinese carmakers were attempting to be the first to crack into the American auto market. Brands such as GAC Motor and Vantas were expected to target the...
It’s widely accepted knowledge that only 45 percent of customers remain loyal to their dealership’s service department within the first two years of vehicle ownership. Like any relationship, work is...
Inventory is scarce right now, that’s no secret, and the used car market has been hit especially hard. This has left many dealers wondering how and when their pre-COVID inventory...
Hurricane Laura recently made landfall on the Gulf Coast with Louisiana in its path. Many dealers closed offices and hunkered down as the destruction took place and are now left...
As a dealer, manager, or any other leader in the automotive industry, how do you build an effective and successful team? On today’s show, Dave Anderson, leadership expert, President of...
A successful long-term service growth strategy is really just about taking care of the customer. In order to grow, you need to retain the customers you do have, get them...
Consumers across all industries prefer to interact with a human rather than participate in an automated process, according to a GCS press release. As high as 70 percent of American...
The vehicle purchase process can be a daunting one for many consumers, but one used independent car dealer has made it her mission to change that with the “GoJo Experience”....