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Michael Roppo

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Michael has more than 30 years experience in training and consulting for Automotive Domain Results and its parent company, The Mironov Group. He helps dealers attain maximum profitability, customer satisfaction and retention by improving the quality of their management teams and the personnel who come in contact with their customers. Visit his website at AutomotiveDomainResults.com.
customer service

Service: The Powerful Marketing Tool!

As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that...
fixed-ops

Fixing Fixed Operations: Here’s a Growth Revenue Optimization Plan

Fixed and Variable operations are located under the same roof! Yet, they are often worlds apart. It is time to bridge those two worlds...

Better Questions For Better Business Results! What Dealers Need to Ask Themselves

Effective questions, getting better answers and taking action are the keys to problem solving, innovation, and unlocking the full potential opportunity for your dealership’s...

Stop The Bleeding!

Income — Income STAYS In! By: Michael Roppo We all know that the main areas of income in most dealerships is from new customers, followed to...

Make Results Matter!

Seizing More Service Department Business & Opportunity! By: Michael Roppo Many Dealers, leaders and managers tend not to discover the opportunities to do more business that...

The Power of Goals And Managed Measurement

Want to Get Something Done? Measure It! By: Michael Roppo When goals are measured and managed, performance and profitability improve intentionally. Goal Setting, measuring and...
dealership operations

Make results matter

Seizing More Service Department Business & Opportunity! By Michael Roppo Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes...
Managed Measurement

The Power of Goals And Managed Measurement

Want to Get Something Done? Measure It! By Michael Roppo When goals are measured and managed, performance and profitability improve intentionally. Goal Setting, measuring and managing performance...
management alignment

Management Alignment Onboarding Success Process That Works

The "Secret Service" Strategy  By Michael Roppo The following information is all about delivering a Truly Outstanding Service by Streamlining a Management Alignment Onboarding (MAO)  Process...
onboarding a-players

Onboarding A-Players Should be Your First Priortity

With all the industry guru’s out there, which by the way I find some of them to be very knowledgeable, influential, encouraging and motivational,...
Merril Hogevideo

Former NFL Player, ESPN Commentator, Author & Cancer Survivor Merril Hoge Talks About Overcoming...

On today's show, we’re pleased to welcome Merril Hoge, former NFL running back for the Pittsburgh Steelers and Chicago Bears. Merril also serves as...
Hugh Hathcockvideo

What Has the Auto Retail Industry Learned Over the Past 8 Weeks? ReconVelocity’s Hugh...

On today’s show, we’re pleased to welcome back Hugh Hathcock, Owner and Founder of ReconVelocity. In this segment, Hugh and Jim discuss what dealers have...
subprime

Working with Subprime Shoppers Part of the New Normal?

The US economy will rebound, as it always does. Between today and an eventual stabilization, there are bound to be significant challenges for business...
Dealer Forwardvideo

Dealer Forward: Reimagining Automotive Retail Episode 4

Welcome to the third episode of Dealer Forward: Reimagining Automotive Retail, a weekly panel discussion that focuses on building resilience in three key auto...
Shasta Nelsonvideo

Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta Nelson, Business Relationship...

On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy professional relationships. Shasta is also an acclaimed keynote speaker...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel