TSLA328.5809.05%
GM87.5800.64%
F13.9800.19%
RIVN16.0000.62%
CYD47.320-1.41%
HMC31.8201.09%
TM190.0902.6%
CVNA70.8502.51%
PAG216.4100.01%
LAD375.6300.55%
AN209.230-2.1%
GPI266.470-4.35%
ABG214.320-1.67%
SAH82.440-2.45%
TSLA328.5809.05%
GM87.5800.64%
F13.9800.19%
RIVN16.0000.62%
CYD47.320-1.41%
HMC31.8201.09%
TM190.0902.6%
CVNA70.8502.51%
PAG216.4100.01%
LAD375.6300.55%
AN209.230-2.1%
GPI266.470-4.35%
ABG214.320-1.67%
SAH82.440-2.45%
TSLA328.5809.05%
GM87.5800.64%
F13.9800.19%
RIVN16.0000.62%
CYD47.320-1.41%
HMC31.8201.09%
TM190.0902.6%
CVNA70.8502.51%
PAG216.4100.01%
LAD375.6300.55%
AN209.230-2.1%
GPI266.470-4.35%
ABG214.320-1.67%
SAH82.440-2.45%


About: Jaelyn Campbell

Jaelyn Campbell

Jaelyn Campbell is a staff writer/reporter for CBT News. She is known to cover the latest developments impacting automotive retailers, manufacturers, and industry professionals. Based in Atlanta, Georgia, Jaelyn brings a journalistic focus to key trends shaping the retail automotive landscape, including dealership operations, evolving consumer behavior, EV adoption, and executive leadership strategies.

2025 Toyota Holiday campaign

Toyota launches heartwarming 2025 holiday campaign, donates to Boys & Girls Clubs

- December 8, 2025
Toyota is kicking off its 2025 holiday campaign, highlighting the joy of giving, family moments, and community support. Premiering during NBCUniversal’s primetime specials, like Christmas in Rockefeller Center on NBC...
Sales & Marketing Articles
Cox Automotive, dealers, AI

Cox Automotive execs share recommendations for dealers navigating AI adoption

- December 8, 2025
While AI is quickly changing the automotive retail sector, Cox Automotive executives Tessa Nadik, AVP Product Management, and Rob DeGeorge, Director of Product Consulting, assert it is not a threat...
Tips & Training Inside Automotive
Jeff Cowan, technicians

How service departments can attract and retain top technicians – Jeff Cowan

- December 8, 2025
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Management & Leadership Service Drive
Manheim Used Vehicle Value Index rises 1.3% in November as luxury and EV prices lead gains, while supply and rental prices shift seasonally.

Manheim used vehicle index rises in November as luxury, EV prices grow

- December 5, 2025
On the Dash: Wholesale used-vehicle prices rose 1.3% in November, exceeding historical averages. Luxury vehicles and EVs led price gains, while compact and midsize cars declined. Seasonal supply and rental...
Market Reports Articles
Ford recalls 108,762 Escape and 12,000 Lincoln MKT vehicles over liftgate and door trim issues; repairs will be completed free at dealers.

Ford recalls over 100,000 Escape SUVs for liftgate hinge safety issue

- December 5, 2025
On the Dash: Ford is recalling 108,762 Escape models over a liftgate hinge cover that may detach. A separate recall affects nearly 12,000 Lincoln MKT vehicles due to faulty B-Pillar...
Recalls & Safety Updates Articles
700Credit suffered a cyberattack affecting 5.6M customers and 18,000 dealerships, exposing sensitive data and prompting safeguards.

700Credit reports cyberattacks affecting 18,000 dealerships

- December 4, 2025
On the Dash: 700Credit’s October 2025 breach affected 5.6 million customers and 18,000 dealerships, exposing sensitive personal and financial data. Dealers must quickly verify customer impact, meet notification obligations, and...
Articles Headlines
Scott Deming shares strategies for how dealers can build lasting customer loyalty by prioritizing employee engagement.

Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

- December 4, 2025
Too many companies focus only on transactions and miss the bigger opportunity: building lasting loyalty. Joining us on the latest episode of CBT Now to share his recommendations and expertise...
CBT Now Featured
Volvo’s global sales fell 10% in November, with electrified vehicles accounting for 50% of total sales despite subdued U.S. demand.

Volvo global sales drop 10% in November amid structural changes

- December 3, 2025
On the Dash: Volvo’s global sales fell 10% in November, continuing an 8% year-to-date decline. Electrified vehicles, including fully electric and plug-in hybrids, now account for half of Volvo’s total...
Global Industry News Articles
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Tips & Training Service Drive
"Quiet quitting” is a growing trend that reduces productivity, lowers morale, and can cost companies thousands of dollars in lost revenue.

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

- December 3, 2025
Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of...
Tips & Training Lessons in Leadership


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