Some luxury dealers probably wonder what happened to the segment they used to know.
As the lines between automotive mainstream and premium blur, the mix of consumers shopping for luxury has...
Seven Signs Your IT Strategy is Reactive
What is your dealership's information technology (IT) strategy? Does it have one? If you don't currently have a five-year IT plan, then your...
We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is excellent employees. But if you are reading this, you’re a Parts,...
FCA Lights the Way
FCA US dealerships are brightening the night for their customers who shop for new cars and trucks after sundown.
FCA US has launched its “FCA Bright Initiative” that...
Let Buyers Do It at Home
Most dealerships understand that much of the car-buying process takes place online. From comparing different makes and models to researching pricing and trade-in values, car...
You Got their CPO Business, Now Keep Them: Here’s 5 Ways!
You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle to this year – and not...
Making and Measuring Goals — And Winning
Few get to start anything from scratch. A complete do-over. But that’s exactly what happened to Don Chalmers and his team and as a...