TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Articles

recalls

How to Turn Recalls Into Positive Customer Experiences

- September 24, 2019
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At...
communication

How Your Dealership Staff Can Improve Their Communication with Customers

- September 24, 2019
Successful customer interactions are just as important today as they were when the first cars left factories at the turn of the century. That said, how dealership staff carry out...
financial

The 3 Financial Tools Every Dealership Needs

- September 23, 2019
Operating a dealership is fraught with challenges and obstacles that are completely out of your control.  Because of that, it’s important to control those areas that we can control –...
advertising

Traditional Advertising Is Dead. Or is it?

- September 23, 2019
The internet is having a moment, which could lead dealerships to question whether the smart move would be to move the majority--or all--of their advertising online. As tempting as it...
phone calls

Phone Calls: The Good, the Bad, and the Exceptional

- September 20, 2019
Competition is heating up.  Shoppers are more informed than ever.  Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains certain: the best opportunity for you...
succession

The Dealer’s Essential Guide to Succession Planning

- September 20, 2019
In a way, the need for succession planning mirrors gravity. Because, as certain as a ball thrown in the air is to fall, it is also inevitable that employees will...
big data

Five Ways Dealers Can Introduce Big Data Solutions to Their Dealerships

- September 19, 2019
Every week, it seems as if there is a new buzzword related to technology and innovation regarding the automotive industry. It can be overwhelming to keep up with another concept...
service

5 Tips and Strategies for an Effective Service Department Mentoring Program

- September 18, 2019
Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an apprenticeship to a master of the...
selling

About Selling, Closing And Negotiation…

- September 18, 2019
Because most of us got zip for a real education in selling, closing, negotiating and the other critical skills – we defaulted to developing our own hit & miss closes...
productivity

6 Simple Tools To Boost Your Productivity

- September 17, 2019
If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming through you and or your employees...


CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.