Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right. And then, there are all the...
In today’s fast paced society, stress can be a powerful factor in both the health and productivity of anyone working in the retail automotive industry. Long hours and the sometimes...
Have you ever had opportunity to spend time with other Dealers, Leaders, Managers and Like Kind Business Owners that you would love to learn from and felt tongue-tied?
These opportunities can...
I recently delivered a virtual seminar on Seven Top Sales Secrets and we had more than 3,200 professional salespeople register. The following week we did another virtual workshop on Secrets...
As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come into your shop are just trying...
Put the Customer in the Driver’s Seat and Listen
Performance strategist Tony Robbins says, “For changes to be of any true value, they've got to be lasting and consistent.” This certainly...
Over the years, digital marketing has become a must-have for small businesses that want to stay relevant and competitive. You may have heard it time and again - if your...
Management and leadership are two different things. There is an old saying that “You manage things and you lead people.” Managing and leading are both are essential to the success...
Everyone craves the opportunity to advance to the next level. Today you are a salesperson on the floor or service advisor in the bay. You have set your sights on...
In all of our interaction with OEM’s and individual dealers the greeting is a key component of the sales process that is talked about constantly. At most basic level how...