Management and staff in retail everywhere are unsure how to deal with the novel coronavirus pandemic. In the current industry, it’s the first time that border closures and travel limitations...
Amid flattening auto sales, many dealerships are turning to their back-end operations to future-proof their businesses. It is likely that the recent outbreak of coronavirus in the U.S. will only...
March 21, 2020
Dear Clients:
Speaking with many of you over the last week, we have been working through personalized plans to support your individual needs. These conversations made it clear we...
Dealership sales staff are known for pulling long hours. From working during the weekdays, to pulling early evening and weekend shifts, sales staff are having to pull the traditional eight...
As the Coronavirus pandemic, or COVID-19, spreads globally, more and more measures are being put into place to protect people from the condition. This includes the recent announcement that the...
Digital car deals are not just here, they are inevitable. Trends across all retail sectors show increased reliance on the internet to find, weigh, and complete purchases and the automotive...
Automakers are jumping to respond to unique customer needs during the COVID-19 outbreak by providing incentives such as 0% interest and delayed payments.
Though we are still in the early days...
The novel coronavirus may not be everywhere in the US, but the concern over its spread certainly is. Customers are abundantly cautious, and they’re looking to the service providers to...
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re...
Dealers across the United States are caught in the midst of one of the most fluid scenarios they may ever face. The disease caused by the novel coronavirus, COVID-19, has...