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More from Fixed-Ops
5 key things killing your service advisor training (and how to fix them)
Jaelyn Campbell - June 1, 2026
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Piazza Auto Group doubles down on service fundamentals, advisor accountability
Jaelyn Campbell - May 25, 2026
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics.
During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
The simple ‘paperwork’ mistake that could cost dealers $10,000
Jason Becknell - May 13, 2026
On the Dash:
CDK Global says a paperwork problem cost a dealer $10,000 during a manufacturer audit.
NADA calls federal record-keeping requirements among the most burdensome rules dealers face today.
...
Building your own AI tools to power your dealership
Jason Becknell - April 29, 2026
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and...



