Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and Founder of SW Service Solutions and author of the book Words that Sell Service, says it doesn’t matter what the scenario may be, advisors need to be trained and prepared for every possibility.
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A few overlooked fixed ops numbers show where service revenue is slipping away. On today's edition of CBT Live, Lee Harkins, President and CEO of M5 Management Services, explains why additional...
On the Dash:
Iran conflict disruptions are cutting oil suppliers' notice before price hikes to days, not weeks.
Dealers now pay $5 to $7 more per oil change than they...
On the Dash:
Every brand in the study improved its service scheduling score, lifting the industry average 7 points
Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...