Christina Mazurek is the Service Customer Experience Manager at Dan Cummins Auto Group, based in Lexington, Kentucky, where she oversees the service scheduling department across her dealership group’s four locations and manages the customer experience center. She played a critical role in shifting her company’s consumer feedback model to rely on personal conversations with clients rather than the informal surveys used in traditional CSI models. In 2023, Mazurek won her nomination for the inaugural CBT News 40 Under 40 Awards, recognizing those who have made important contributions to the retail automotive sector. To learn more about her professional journey, her new accolade, and her plans for the future, CBT News anchor Jim Fitzpatrick joins Mazurek for an exclusive interview.
Key Takeaways
1. Mazurek first joined the car business 15 years ago as a porter. After finishing college, she chose to remain in the retail automotive sector and eventually transitioned into a BDC manager position. Her ability to identify and resolve customer pain points led to her current leadership position with the Dan Cummins Auto Group.
2. Mazurek is proud of her confidence and ability to remain true to herself in a male-dominated industry. She especially prides herself in the knowledge that she has made a positive impact on the retail automotive sector and her dealership group through her efforts to improve customer service and take excellent care of clients.
3. In the coming years, Mazurek hopes to expand her service scheduling and customer service departments while continuing to help her dealership group boost volumes and numbers. Despite the new prevalence of artificial intelligence, she plans on keeping the car buying experience at her company human to ensure consumers are treated with care and empathy. Mazurek also encourages women to join the automotive industry, noting that jobs in the sector are highly rewarding and easier than one might think.
